Guest Experience Lead - Front of House & To-Go

Battleground Restaurants Inc; High Point (NC); In loco; USD 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Battleground Restaurants, LLC in High Point, North Carolina is looking for a guest-focused restaurant staff to serve as the first and last point of contact with guests. This includes greeting guests warmly and managing the flow of the restaurant while ensuring a welcoming environment.

The role also includes handling various aspects of to-go and curbside orders, confirming them accurately and packaging them with care, ensuring a smooth guest experience.

Mansioni

• Greet guests with enthusiasm.
• Manage waitlist and seating chart efficiently.
• Communicate wait times clearly.
• Answer phones and assist with to-go orders.
• Take and confirm phone, online, and third party orders.
• Package food neatly and accurately.
• Manage curbside and front-of-house pickup.
• Handle cash and card payment transactions.

Descrizione del lavoro

JOB SUMMARY: Serves as the first and last point of contact with guests, managing the flow of the restaurant while creating a welcoming environment.

KEY RESPONSIBILITIES:

• Greet guests with enthusiasm.
• Manage waitlist and seating chart efficiently
• Communicate wait times clearly.
• Answer phones and assist with to-go orders.

To Specialist

JOB SUMMARY: Handles all aspects of to-go and curbside orders, ensuring orders are accurate, well-packaged, and delivered to guests with care.

KEY RESPONSIBILITIES:

• Take and confirm phone, online, and third party (Door Dash, Uber Eats, etc.) orders.
• Package food neatly and accurately following all packaging standards
• Manage curbside and front-of-house pickup.
• Handle cash and card payment transactions accurately and thank guests.