Guest Experience Host (Front-of-House & To-Go)

Battleground Restaurants, LLC; Wilmington (NC); In loco; USD 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Battleground Restaurants, LLC in Wilmington, NC is looking for enthusiastic staff to serve as the first and last point of contact with guests. You will manage the restaurant's flow while creating a welcoming environment.

The role also includes handling to-go and curbside orders, ensuring accuracy and care in packaging. Strong customer service skills are essential for this position.

Competenze

• Experience in a restaurant or customer service environment.
• Ability to manage a waitlist and communicate effectively with guests.
• Basic math skills for handling payments.

Mansioni

• Greet guests and manage the seating flow in the restaurant.
• Handle all aspects of to-go and curbside orders accurately.
• Manage online and third-party orders efficiently.

Conoscenze

Customer service

Multitasking

Effective communication

Descrizione del lavoro

JOB SUMMARY: Serves as the first and last point of contact with guests, managing the flow of the restaurant while creating a welcoming environment.

KEY RESPONSIBILITIES:

• Greet guests with enthusiasm.
• Manage waitlist and seating chart efficiently
• Communicate wait times clearly.
• Answer phones and assist with to-go orders.

To Specialist

JOB SUMMARY: Handles all aspects of to-go and curbside orders, ensuring orders are accurate, well-packaged, and delivered to guests with care.

KEY RESPONSIBILITIES:

• Take and confirm phone, online, and third party (Door Dash, Uber Eats, etc.) orders.
• Package food neatly and accurately following all packaging standards
• Manage curbside and front-of-house pickup.
• Handle cash and card payment transactions accurately and thank guests.