Guest Experience Lead - Front of House & To-Go

Battleground Restaurants Inc; Alcoa (TN); On-site; USD 25,000 - 35,000; Full time

Job summary

Battleground Restaurants, LLC in Alcoa, Tennessee is seeking a dedicated guest services employee to manage restaurant flow and create a welcoming atmosphere. Responsibilities include greeting guests, managing the waitlist, and assisting with to-go and curbside orders.

The ideal candidate should have excellent communication skills, ability to handle payment transactions, and a keen attention to detail in packaging orders. Join a dynamic team and contribute to delivering an outstanding dining experience.

Qualifications

• Ability to manage a waitlist and seating chart efficiently.
• Excellent communication skills to convey wait times.
• Experience handling cash and card payment transactions.

Responsibilities

• Greet guests with enthusiasm.
• Communicate wait times clearly.
• Take and confirm orders accurately.

Job description

JOB SUMMARY: Serves as the first and last point of contact with guests, managing the flow of the restaurant while creating a welcoming environment.

KEY RESPONSIBILITIES:

• Greet guests with enthusiasm.
• Manage waitlist and seating chart efficiently
• Communicate wait times clearly.
• Answer phones and assist with to-go orders.

To Specialist

JOB SUMMARY: Handles all aspects of to-go and curbside orders, ensuring orders are accurate, well-packaged, and delivered to guests with care.

KEY RESPONSIBILITIES:

• Take and confirm phone, online, and third party (Door Dash, Uber Eats, etc.) orders.
• Package food neatly and accurately following all packaging standards
• Manage curbside and front-of-house pickup.
• Handle cash and card payment transactions accurately and thank guests.