Guest Experience Lead — Front‑of‑House

Pura Vida Miami Llc; Costa Mesa (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health & Wellness – Medical, Dental, V

Discounted Meals

Growth & Advancement Opportunities

401(k) Plan with Company Match

Job summary

Pura Vida Miami is hiring for a hospitality-focused team member to welcome guests, take orders, and ensure an exceptional dining experience. You will manage POS transactions, answer questions about the menu, and uphold high standards of service and presentation in a fast-paced environment.

The role emphasizes strong communication, teamwork, and a friendly attitude, with opportunities for growth and advancement within a diverse, equal-opportunity workplace.

Qualifications

• Previous experience in the hospitality/food service industry.
• Passionate about providing excellent customer service.
• Strong interpersonal and communication skills.
• Outgoing and friendly attitude.
• Ability to stand for long periods and lift up to 50 pounds.

Responsibilities

• Welcome guests and provide an inviting, memorable experience.
• Take orders using POS system accurately.
• Provide prompt and courteous answers to questions and requests.
• Have thorough menu knowledge, including ingredients, allergies, and benefits.
• Deliver food and beverages with high presentation standards.
• Regularly check on guests to ensure satisfaction and assist with duties as needed.
• Restock stations and maintain health and safety standards.
• Collaborate with the manager and team to ensure smooth operations and a positive work atmosphere.

Skills

Customer service

Interpersonal skills

Communication skills

Multitasking

Stamina

Job description

Pura Vida Miami is hiring for a hospitality-focused team member to welcome guests, take orders, and ensure an exceptional dining experience. You will manage POS transactions, answer questions about the menu, and uphold high standards of service and presentation in a fast-paced environment.

The role emphasizes strong communication, teamwork, and a friendly attitude, with opportunities for growth and advancement within a diverse, equal-opportunity workplace.