Guest Experience Lead – Front End & Cash Ops

The Fresh Market; Mt. Lebanon (PA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Team member discount

Early wage access

401K with company match

Financial wellness program

Personal time off

Job summary

The Fresh Market invites applications for a Guest Service Specialist to lead front-end hospitality, guest flow, and cash operations, ensuring an exceptional guest experience at every checkout. The role emphasizes teamwork, accuracy, and brand standards.

You will monitor merchandising and cash controls, mentor front-end staff, and help maintain store presentation and safety while delivering friendly service in a fast-paced retail environment.

Qualifications

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail with organizational skills, ability to multitask, and work at a fast pace.
• Must be at least 18 years of age.
• High school diploma or equivalent.
• Retail, culinary, and/or grocery experience.
• Experience with electronic shelf label systems, inventory management technology, or AI-enabled retail tools.

Responsibilities

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assist in managing the department, inventories, and team for effective minimization of product loss.

Skills

Attention to detail

Multitasking

Customer service

Hospitality mindset

Education

High school diploma or equivalent

Tools

Electronic shelf label systems

Inventory management systems

AI-enabled retail tools

Job description

The Fresh Market invites applications for a Guest Service Specialist to lead front-end hospitality, guest flow, and cash operations, ensuring an exceptional guest experience at every checkout. The role emphasizes teamwork, accuracy, and brand standards.

You will monitor merchandising and cash controls, mentor front-end staff, and help maintain store presentation and safety while delivering friendly service in a fast-paced retail environment.