Guest Experience Lead — Front Desk & Team Training

Staybridge Suites Charlottesville Airport; Charlottesville (VA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid Time Off

Bonus based on performance

Uniforms provided

Employee discounts

Training and development

Job summary

LTD Hospitality Group is seeking a Front Desk Supervisor for the Staybridge Suites Charlottesville Airport to oversee daily front desk operations and ensure guest satisfaction. You will direct, train, and supervise Front Desk Associates to uphold brand standards and deliver outstanding service.

The role requires prior front desk experience, strong English communication, and a flexible schedule including evenings and weekends.

Qualifications

• Has a sincere desire to exceed guest expectations.
• Must have prior Front Desk Experience.
• Minimum of a High School Diploma and some college preferred.

Responsibilities

• Provide the highest quality of service to the guests at all times.
• Supervise and coordinate the activities of the Front Desk staff.
• Promote teamwork and Associate morale.
• Interpret company policies and provide a safe working environment by ensuring compliance with safety programs and training.
• Monitor & enforce Front Desk uniform brand & company standards.
• Participate in the interviewing process for Front Desk Associates.
• Orient & train new Associates.
• Conduct ongoing training of all Front Desk Associates to increase job knowledge and skill level.
• Initiate or suggest plans to motivate Associates to achieve work related goals.
• Recommend or initiate personnel actions, such as promotions, transfers, discharges, and disciplinary measures.
• Assist Operations Manager, AGM or GCM with the payroll process.

Skills

Front desk experience

Customer service

Leadership

Communication

Training and development

Education

High School Diploma

Tools

Microsoft Office

Front Desk software

Job description

LTD Hospitality Group is seeking a Front Desk Supervisor for the Staybridge Suites Charlottesville Airport to oversee daily front desk operations and ensure guest satisfaction. You will direct, train, and supervise Front Desk Associates to uphold brand standards and deliver outstanding service.

The role requires prior front desk experience, strong English communication, and a flexible schedule including evenings and weekends.