Guest Experience Lead — Front Desk Supervisor

Wsmanagementinc; Rancho Cucamonga (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Hotel discounts

Career growth opportunities

Team culture

Job summary

Towne Place Suites by Marriott Ontario Airport is seeking a dedicated Front Desk Supervisor to lead our front office team, ensuring exceptional guest service and smooth operations. The ideal candidate has hospitality experience, strong leadership, and a passion for creating a memorable guest experience.

This role offers growth opportunities within a supportive team culture and reports to management. Join a dynamic hotel environment committed to excellence in guest satisfaction and operational

Qualifications

• Front Desk hotel experience required.
• Minimum 1-2 years supervisory experience preferred.
• Strong organization and attention to detail.
• Balance guest service with administrative work.
• Comfortable with PMS and accounting systems.
• Able to work flexible schedules including evenings, weekends and holidays.
• Excellent communication and interpersonal skills.
• Strong customer service and conflict-resolution skills.

Responsibilities

• Maintain administrative records, forms, and compliance documents.
• Assist GMs with scheduling meetings, compiling reports, and managing internal documentation.
• Supervise front desk operations during assigned shifts.
• Coordinate with Housekeeping, Maintenance, and Sales to ensure a seamless guest experience.
• Balance Cash drawers and ensure accurate billing and payment processing.
• Handle guest requests, complaints, and service recovery with professionalism.
• Assist with training, coaching, and motivating front desk associates.
• Prepare and review daily reports, shift audits, and operational documentation.
• Ensure compliance with Marriott brand standards, hotel policies, and procedures.
• Monitor room availability, reservations, check-ins, and check-outs.

Skills

Organizational skills

Communication skills

Customer service

Conflict resolution

Staff supervision

Flexibility

Tools

PMS software

Accounting systems

Job description

Towne Place Suites by Marriott Ontario Airport is seeking a dedicated Front Desk Supervisor to lead our front office team, ensuring exceptional guest service and smooth operations. The ideal candidate has hospitality experience, strong leadership, and a passion for creating a memorable guest experience.

This role offers growth opportunities within a supportive team culture and reports to management. Join a dynamic hotel environment committed to excellence in guest satisfaction and operational