Guest Experience Lead — Front Desk Supervisor

Hampton Inn, London KY; London (KY); Vor Ort; USD 15.000 - 21.000; Vollzeit

Zusammenfassung

Sandpiper Property Management, LLC operates the Hampton Inn London North in London, KY, seeking a Front Desk Supervisor to assist the Hotel Manager in daily operations and to ensure 100% guest satisfaction. You will lead hourly staff, participate in hiring and training, and help maintain brand standards.

The role requires open availability, strong English communication, and a background in hospitality leadership.

Qualifikationen

• Education requirements include a high school diploma or GED, with a bachelor’s degree preferred.
• 1+ years in a leadership role (hospitality, retail or food service preferred).
• Intermediate computer skills and data access from the internet.
• Strong English communication, conflict management, negotiation and sales skills.
• Open availability to cover all shifts.

Aufgaben

• Serve as the primary point of contact for Guest Service issues, escalating to the General or Regional Manager as needed.
• Promote and instill a 100% guest satisfaction objective among hourly associates.
• Monitor in-house guest balances and monthly inventory of supplies.
• Ensure all property purchases are within budget and made through approved vendors.
• Act as a team lead for hourly staff across multiple departments.
• Partner with the General Manager on staff selection, interviewing, and retention.
• Provide training, coaching, and counseling to team members to ensure compliance with company standards and brand-specific training.
• Foster a proactive team environment by sharing new ideas and keeping colleagues informed of guest status to avoid surprises.
• Uphold and enforce all Sandpiper standards and policy compliance at the hotel level.
• Cross-train on all staff member duties to provide coverage as requested.

Kenntnisse

Conflict management

Negotiation

Sales skills

Team leadership

Ausbildung

High school diploma or GED

Bachelor’s degree in Business, Marketing, or related field

Jobbeschreibung

Sandpiper Property Management, LLC operates the Hampton Inn London North in London, KY, seeking a Front Desk Supervisor to assist the Hotel Manager in daily operations and to ensure 100% guest satisfaction. You will lead hourly staff, participate in hiring and training, and help maintain brand standards.

The role requires open availability, strong English communication, and a background in hospitality leadership.