Front Desk Supervisor - Lead Guest Experience & Ops

Sandpiper Hospitality; London (KY); On-site; USD 15,000 - 21,000; Full time

Job summary

The Hampton Inn London North in London, KY seeks a Front Desk Supervisor to help manage daily hotel operations and ensure 100% guest satisfaction. You will lead hourly staff across departments, handle guest issues, and assist the Hotel Manager with budgeting and purchases.

Ideal candidates have a high school diploma or GED, 1+ years in a leadership role, and basic computer skills; a Bachelor's degree is preferred. Open availability for shifts is required.

Qualifications

• High school diploma or GED required; a Bachelor’s degree in Business, Marketing, or related field is preferred.
• 1+ years in a leadership role or human resources; hospitality, retail, or food service experience preferred.
• Intermediate computer skills, including data access from the internet.

Responsibilities

• Serve as the primary point of contact for guest service issues, escalating to the General or Regional Manager as needed.
• Act as a team lead for hourly staff across multiple departments and train, coach, and counsel team members.
• Assist the Hotel Manager with day-to-day property operations and ensure policies and brand standards are followed.

Skills

Leadership

Customer service

English

Communication

Data access

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Computer skills

Job description

The Hampton Inn London North in London, KY seeks a Front Desk Supervisor to help manage daily hotel operations and ensure 100% guest satisfaction. You will lead hourly staff across departments, handle guest issues, and assist the Hotel Manager with budgeting and purchases.

Ideal candidates have a high school diploma or GED, 1+ years in a leadership role, and basic computer skills; a Bachelor's degree is preferred. Open availability for shifts is required.