Front Desk Supervisor

Sandpiper Hospitality; London (KY); On-site; USD 15,000 - 21,000; Full time

Job summary

The Hampton Inn London North in London, KY seeks a Front Desk Supervisor to help manage daily hotel operations and ensure 100% guest satisfaction. You will lead hourly staff across departments, handle guest issues, and assist the Hotel Manager with budgeting and purchases.

Ideal candidates have a high school diploma or GED, 1+ years in a leadership role, and basic computer skills; a Bachelor's degree is preferred. Open availability for shifts is required.

Qualifications

• High school diploma or GED required; a Bachelor’s degree in Business, Marketing, or related field is preferred.
• 1+ years in a leadership role or human resources; hospitality, retail, or food service experience preferred.
• Intermediate computer skills, including data access from the internet.

Responsibilities

• Serve as the primary point of contact for guest service issues, escalating to the General or Regional Manager as needed.
• Act as a team lead for hourly staff across multiple departments and train, coach, and counsel team members.
• Assist the Hotel Manager with day-to-day property operations and ensure policies and brand standards are followed.

Skills

Leadership

Customer service

English

Communication

Data access

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Computer skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Supervisor

Full Time Supervisor Hampton Inn London North, London, KY, US

2 days ago Requisition ID: 9254

Salary Range: $13.00 To $13.00 Hourly

Job Description: Front Desk Supervisor

Summary of Role

As the Front Desk Supervisor, you will assist the Hotel Manager in day-to-day property operations . Your primary mission is to ensure 100% guest satisfaction while resolving issues efficiently to drive property profitability and peak performance .

Guest & Operations Management

Serve as the primary point of contact for Guest Service issues, escalating to the General or Regional Manager as needed .

Promote and instill a 100% guest satisfaction objective among hourly associates .

Monitor in-house guest balances and monthly inventory of supplies .

Ensure all property purchases are within budget and made through approved vendors .

Leadership & Teamwork

Act as a team lead for hourly staff across multiple departments .

Partner with the General Manager on staff selection, interviewing, and retention .

Provide training, coaching, and counseling to team members to ensure compliance with company standards and brand-specific training .

Foster a proactive team environment by sharing new ideas and keeping colleagues informed of guest status to avoid surprises .

Compliance & Standards

Uphold and enforce all Sandpiper standards and policy compliance at the hotel level .

Hold team members accountable to company procedures and the employee handbook .

Cross-train on all staff member duties to provide coverage as requested .

Qualifications

Education: High school diploma or GED required . A Bachelor’s degree in Business, Marketing, or a related field is preferred .

Experience: 1+ years in a leadership role or human resources (experience in hospitality, retail, or food service is preferred) .

Technical Skills: Intermediate computer skills, including data access from the internet .

Core Skills: Proficient in English (reading, writing, speaking) with strong conflict management, negotiation, and sales skills .

Availability: Open availability to cover all shifts .

Physical Requirements & Environment

Endurance: Ability to sit, stand, and walk for up to 4 hours at a time .

Movement: Frequent reaching above/below shoulders; occasional bending, stooping, and squatting .

Lifting: Frequently lift 1–10 lbs; occasionally lift up to 100 lbs .

Environment: Works both indoors and outdoors . May occasionally use equipment such as motor vehicles, vacuum cleaners, and power tools .

Sandpiper Property Management, LLC is an Equal Opportunity Employer and a Drug-Free Workplace.