Guest Experience Lead - Front Desk Supervisor

Method Hospitality; Austin (TX); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive hourly pay

Career growth

Employee dining perks

Sick time & vacation

Health benefits

Job summary

ROOST Rainey, part of Method Co., is seeking a polished Front Desk Supervisor to support daily operations and lead the front-of-house team in Austin's Rainey Street District. This role focuses on guest service, confident communication, and strong leadership in a fast-paced environment.

You will oversee check-ins/outs, reservations, and guest inquiries, while mentoring staff and maintaining service standards. Competitive hourly pay and growth opportunities are offered.

Qualifications

• 1–2 years of hotel front desk or guest‑service experience; supervisory experience preferred.

Responsibilities

• Lead and support front desk associates during daily operations
• Provide warm, professional, and efficient service to all guests
• Oversee check‑ins, check‑outs, reservations, and guest inquiries
• Assist with onboarding, training, and coaching front desk team members
• Ensure front desk procedures and service standards are consistently met
• Resolve guest concerns with empathy and professionalism
• Maintain records, reports, and shift documentation
• Collaborate with housekeeping, maintenance, and management for smooth operations
• Monitor lobby and front desk presentation to ensure a guest-ready environment
• Assist with scheduling, inventory, and administrative tasks as needed

Skills

Front desk / guest service

Supervisory experience

Communication

Leadership

Multitasking

Reservation systems

Front-office software

Attention to detail

Job description

ROOST Rainey, part of Method Co., is seeking a polished Front Desk Supervisor to support daily operations and lead the front-of-house team in Austin's Rainey Street District. This role focuses on guest service, confident communication, and strong leadership in a fast-paced environment.

You will oversee check-ins/outs, reservations, and guest inquiries, while mentoring staff and maintaining service standards. Competitive hourly pay and growth opportunities are offered.