Guest Experience Lead - Front Desk & Rooms Ops

Four Seasons; Beverly Hills (CA); On-site; USD 75,000 - 105,000; Full time

Job summary

Four Seasons Beverly Wilshire, Beverly Hills, seeks an Assistant Front Desk Manager to oversee Front Desk operations and related Rooms departments, including Housekeeping, Concierge, Bell Staff, and CORE, with overnight supervision as needed.

The role centers on managing shifts, ensuring exemplary guest service, handling guest requests, and upholding Four Seasons standards across the property.

Qualifications

• Experience delivering luxury guest service.
• Ability to manage multiple front desk tasks simultaneously.
• Strong communication and leadership skills.

Responsibilities

• Oversee Front Desk operations and related Rooms departments (Housekeeping, Concierge, Bell Staff, CORE).
• Manage shifts and provide overnight supervision as needed; uphold Four Seasons standards.

Skills

Guest service excellence

Shift management

Overnight supervision

Communication

Job description

Four Seasons Beverly Wilshire, Beverly Hills, seeks an Assistant Front Desk Manager to oversee Front Desk operations and related Rooms departments, including Housekeeping, Concierge, Bell Staff, and CORE, with overnight supervision as needed.

The role centers on managing shifts, ensuring exemplary guest service, handling guest requests, and upholding Four Seasons standards across the property.