Guest Experience Lead — Front Desk & Office Operations

Archer; San Jose (CA); On-site; USD 44,000 - 55,000; Full time

Job summary

Archer is an aerospace company based in San Jose, California building an all-electric vertical takeoff and landing aircraft with a mission to advance the benefits of sustainable air mobility. We are designing, manufacturing, and operating an all-electric aircraft that can carry four passengers while producing minimal noise.

Archer seeks a Front Desk Ambassador in San Jose to welcome visitors, manage badge distribution, and support daily office operations with a focus on professionalism and

Qualifications

• 3+ years of experience in a receptionist, office coordinator, or administrative support role.
• Exceptional communication and interpersonal skills.
• Professional and discreet with strong customer service orientation.
• Ability to multitask and remain organized in a dynamic, fast-paced environment.
• Proficiency in Google Workspace and standard office systems.
• Exposure to or interest in investor relations is a plus.
• Comfort working with access control/badge systems.
• Discretion handling sensitive access and visitor information.

Responsibilities

• Serve as the first point of contact for investors, visitors and employees, managing check-ins and badge distribution.
• Coordinate with facilities, security, and other internal teams to maintain smooth day-to-day operations.
• Manage incoming mail, deliveries, and maintain office supply inventory.
• Ensure the lobby and shared areas are clean, stocked, and presentable at all times.
• Assist in planning and executing internal meetings, events, and office-wide communications.
• Provide administrative support across teams including scheduling and guest logistics.
• Uphold a high level of professionalism and customer service in all interactions.
• Contribute to continuous improvements in office experience and workplace operations.
• Support onboarding processes by preparing welcome materials and workspace readiness for new hires.
• Collaborate with People and IT teams to resolve ad hoc needs for employees and visitors.
• Verify visitor identity, issue visitor badges, and enforce escort requirements for vendors/guests.
• Recognize and report tailgating or other physical security concerns.
• Serve as front-line intake for badge issues (lost/forgotten, day passes), escalating as needed.

Skills

Receptionist experience

Communication

Professionalism

Multitasking

Attention to detail

Google Workspace

Investor relations

Access control

Discretion

Job description

Archer is an aerospace company based in San Jose, California building an all-electric vertical takeoff and landing aircraft with a mission to advance the benefits of sustainable air mobility. We are designing, manufacturing, and operating an all-electric aircraft that can carry four passengers while producing minimal noise.

Archer seeks a Front Desk Ambassador in San Jose to welcome visitors, manage badge distribution, and support daily office operations with a focus on professionalism and