Customer Service Agent

Archer; Hawthorne (CA); On-site; USD 23,000 - 29,000; Full time

Job summary

Archer is an aerospace company based in San Jose, California, seeking a Customer Service/Concierge to support operations at the airport. You will assist pilots and passengers, resolve inquiries, and coordinate hotel and transportation arrangements on-site.

Must have 2+ years in customer service, valid CA driver’s license, and the ability to lift up to 50 lbs. Flexibility for evenings/weekends and compliance checks, including FAA testing, is required.

Qualifications

• Minimum 2+ years in customer service.
• Must have authorization to work in the U.S.

Responsibilities

• Resolve customer requests, questions and needs in a high pace environment.
• Handle customer complaints professionally and maintain attitude.
• Coordinate reservations and transport for customers and pilots.
• Greet and direct callers, operate office equipment and manage data in the system.
• Assist customers with hotel bookings, ground transportation and local attractions.

Skills

Customer service

Communication

Problem solving

Time management

Physical stamina

Education

High School diploma or GED

Tools

Air-to-ground radio

Ground radios

Multiline phones

Computers

Airport access control

Job description

Archer is an aerospace company based in San Jose, California building an all-electric vertical takeoff and landing aircraft with a mission to advance the benefits of sustainable air mobility. We are designing, manufacturing, and operating an all-electric aircraft that can carry four passengers while producing minimal noise.

Our sights are set high and our problems are hard, and we believe that diversity in the workplace is what makes us smarter, drives better insights, and will ultimately lift us all to success. We are dedicated to cultivating an equitable and inclusive environment that embraces our differences, and supports and celebrates all of our team members.

We take pride in providing exceptional customer service that goes above and beyond the ordinary in hospitality and transportation services. You are highly motivated, organized, attentive to detail, communicate well, and focused on candidate experience.

What you will do:

• Responsible for resolving customer requests, questions and needs, ensuring the best use of
• resources to accomplish these tasks in a high pace environment.
• Must be able to handle customer complaints and maintain a professional attitude
• Answer and direct calls at the multi‐line phone station in a courteous and professional manner
• Operate office equipment, including but not limited to air‑to‑group radio, ground radios,
• airport access control, computers and multiline phones as required.
• Coordinate customer service order requests and maintain database to ensure data is accurate
• Complete daily fuel log, invoice fuel tickets and settle truck sheets
• Serve as a concierge between customers and various airport departments and vendors.
• Assist customers with hotel reservations, ground transportation, catering, local
• attractions/activities and other functions.
• Periodically inspect and maintain facilities, including lobby, front counter and restrooms
• Transport passengers and/or pilots to and from requested locations such as hotels, restaurants, commercial airports, etc.

What we are looking for:

• Must have authorization to work in the U.S.
• Must have valid CA Driver’s license and clean driving record
• 2+ Years of Customer Service Experience
• Excellent communication and problem‑solving skills
• Ability to push/pull/lift 50 lbs. for extended periods of time
• Ability to work efficiently under time constraints
• High School diploma or GED equivalent

Special Requirements:

• Will be required to meet all local airport and TSA requirements.
• Must be able to work flexible hours including evenings, weekends, holidays and overtime, as needed
• Must be able to pass an FAA Drug and Alcohol testing, background checks and submit to random drug test when required

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. Routinely handle objects weighing up to 25 lbs. and on occasion may be expected to lift objects weighing up to 60 Lbs.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May include working outside on an aircraft ramp in various temperatures and conditions. Loud noise from aircraft, use hearing protection when needed and is provided.

At Archer we aim to attract, retain, and motivate talent that possess the skills and leadership necessary to grow our business. We drive a pay-for-performance culture and reward performance that supports the Company’s business strategy. For this position we are targeting a base pay between $17.00 - $21.00 per hour. Actual compensation offered will be determined by factors such as job‑related knowledge, skills, and experience.

Archer is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities, and those with sincerely held religious beliefs. Applicants who may require reasonable accommodation for any part of the application or hiring process should provide their name and contact information to Archer’s People Team at [e-mail]. Reasonable accommodations will be determined on a case‑by‑case basis.

Information collected and processed as part of any job applications you choose to submit is subject to Archer's Candidate Privacy Policy.

Archer is unable to provide work visa sponsorship for this position at the present time.

Archer is proud to be an Equal Opportunity employer committed to diversity and inclusivity in the workplace. All aspects of employment are decided on the basis of merit, qualifications, and business needs. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, national origin, disability status, protected veteran status, gender identity or any other characteristic protected by federal, state or local laws.