Airport Concierge & Customer Service Agent

Archer; Hawthorne (CA); On-site; USD 23,000 - 29,000; Full time

Job summary

Archer is an aerospace company based in San Jose, California, seeking a Customer Service/Concierge to support operations at the airport. You will assist pilots and passengers, resolve inquiries, and coordinate hotel and transportation arrangements on-site.

Must have 2+ years in customer service, valid CA driver’s license, and the ability to lift up to 50 lbs. Flexibility for evenings/weekends and compliance checks, including FAA testing, is required.

Qualifications

• Minimum 2+ years in customer service.
• Must have authorization to work in the U.S.

Responsibilities

• Resolve customer requests, questions and needs in a high pace environment.
• Handle customer complaints professionally and maintain attitude.
• Coordinate reservations and transport for customers and pilots.
• Greet and direct callers, operate office equipment and manage data in the system.
• Assist customers with hotel bookings, ground transportation and local attractions.

Skills

Customer service

Communication

Problem solving

Time management

Physical stamina

Education

High School diploma or GED

Tools

Air-to-ground radio

Ground radios

Multiline phones

Computers

Airport access control

Job description

Archer is an aerospace company based in San Jose, California, seeking a Customer Service/Concierge to support operations at the airport. You will assist pilots and passengers, resolve inquiries, and coordinate hotel and transportation arrangements on-site.

Must have 2+ years in customer service, valid CA driver’s license, and the ability to lift up to 50 lbs. Flexibility for evenings/weekends and compliance checks, including FAA testing, is required.