Guest Experience Lead – Front Desk Coordinator

The Antwi Group; Mount Pocono (PA); Hybrid; USD 32,000 - 48,000; Full time

Job summary

The Antwi Group is seeking a Receptionist / Front Desk Coordinator to join our Operations & Administration Department in a primarily on-site role at the Pocono, PA location. The position reports to the Office Administrator / Operations Coordinator and Director or Manager of Operations & Administration.

You will manage front desk activities, greet visitors, handle calls, coordinate appointments, receive deliveries, and provide general administrative support while maintaining a professional,

Qualifications

• Requires high school diploma or equivalent; associate degree preferred.
• Excellent verbal communication and professional telephone manner.
• Strong interpersonal and customer-service abilities essential.
• Able to maintain confidentiality and exercise discretion.
• Organized, reliable, and able to manage multiple tasks.

Responsibilities

• Greet visitors and direct to appropriate staff.
• Answer and route incoming calls and inquiries.
• Maintain front-desk calendar and meeting-room prep.
• Receive mail, packages, and deliveries; coordinate couriers.
• Provide general administrative support to Operations & Administration.
• Assist with scheduling interviews and coordinating visits.

Skills

Communication

Customer service

Organizational skills

Multitasking

Professional phone manner

Discretion & confidentiality

Reliability & punctuality

Calm under pressure

Education

High school diploma or equivalent

Associate degree or related coursework preferred

Tools

Microsoft Office

Email & calendar management

Job description

The Antwi Group is seeking a professional, welcoming, organized, and dependable Receptionist / Front Desk Coordinator to join our Operations & Administration Department.

Working under the direction of the Office Administrator, Operations Coordinator, and Director / Manager of Operations & Administration, the Receptionist / Front Desk Coordinator will manage front-desk activities and provide administrative support while creating a professional and welcoming experience for employees, applicants, clients, artists, business partners, vendors, and other approved visitors.

The Receptionist / Front Desk Coordinator will greet visitors, manage incoming calls and general inquiries, coordinate appointments and visitor arrivals, receive deliveries, maintain front-office areas, assist with meeting preparation, and provide general administrative support.

This position requires excellent communication and interpersonal skills, professionalism, discretion, organization, reliability, and the ability to remain composed while managing multiple responsibilities.

Key Responsibilities

• Maintain a professional, organized, and welcoming front-desk environment.
• Greet visitors and determine the appropriate employee or department to assist them.
• Confirm scheduled appointments and notify employees when visitors arrive.
• Follow established visitor-access and workplace-security procedures.
• Answer and route incoming telephone calls professionally.
• Receive and route general company inquiries.
• Take accurate messages and deliver them promptly.
• Monitor approved general email or contact inquiries when assigned.
• Assist visitors with basic approved information regarding the company.
• Coordinate waiting areas and meeting-room access.
• Maintain visitor records when required by company procedures.
• Receive incoming mail, packages, deliveries, and courier shipments.
• Notify appropriate employees regarding important deliveries.
• Assist with outgoing mail and shipping.
• Coordinate approved courier pickups.
• Help schedule meetings, appointments, interviews, and visitor arrivals.
• Assist with meeting-room preparation.
• Maintain front-office calendars and schedules when assigned.
• Assist job candidates arriving for interviews.
• Coordinate candidate arrivals with Human Resources or hiring personnel.
• Assist with vendor and contractor arrivals.
• Provide basic administrative support to Operations & Administration.
• Assist with copying, scanning, filing, data entry, and document preparation.
• Maintain approved company directories and contact information.
• Assist with office-supply monitoring.
• Help maintain organized reception and common areas.
• Report facility, equipment, safety, or security concerns promptly.
• Maintain confidentiality regarding visitors, employees, appointments, company activities, and business information.
• Perform other reasonable administrative and front-office responsibilities consistent with the position.

Visitor & Guest Experience

The Receptionist / Front Desk Coordinator may be the first point of contact for:

• Job candidates
• Clients
• Artists
• Producers
• Business partners
• Vendors
• Contractors
• Service providers
• Professional advisors
• Delivery personnel
• Other approved guests

Visitors should be treated professionally and respectfully while established access and security procedures are followed.

Telephone & General Inquiries

Responsibilities may include:

• Answering incoming calls
• Identifying the purpose of calls
• Routing calls
• Taking messages
• Providing approved general information
• Directing employment inquiries
• Directing vendor inquiries
• Directing client inquiries
• Recording contact information when appropriate

The Receptionist should not disclose private employee contact information, schedules, confidential business information, or other restricted information.

Appointment Coordination

The Receptionist / Front Desk Coordinator may assist with scheduling or confirming:

• Job interviews
• Client meetings
• Artist meetings
• Vendor appointments
• Business-partner meetings
• Department meetings
• Executive appointments
• Service visits
• Other approved meetings

Schedule changes should be communicated promptly to affected personnel.

Candidate & Interview Support

The Receptionist may help provide a professional experience for employment candidates by:

• Greeting candidates
• Confirming interview appointments
• Notifying Human Resources or hiring managers
• Directing candidates to appropriate waiting or interview areas
• Providing approved application information
• Coordinating interview-room readiness
• Maintaining candidate confidentiality

Questions regarding hiring decisions, compensation, application status, or employment policies should be referred to Human Resources.

Mail, Packages & Deliveries

Responsibilities may include:

• Receiving mail
• Sorting correspondence
• Receiving packages
• Recording deliveries when appropriate
• Notifying recipients
• Preparing outgoing shipments
• Coordinating couriers
• Maintaining shipping materials

Legal, financial, Human Resources, or otherwise confidential correspondence should be delivered only to authorized recipients.

Meeting Room Support

The Receptionist may help prepare meeting spaces by:

• Confirming reservations
• Checking room readiness
• Organizing approved materials
• Coordinating refreshments when requested
• Confirming basic presentation equipment is available
• Reporting technical problems
• Resetting meeting areas following use

Technical problems should be referred to IT & Digital Systems when appropriate.

Administrative Support

The Receptionist / Front Desk Coordinator may assist with:

• Data entry
• Filing
• Scanning
• Copying
• Printing
• Document organization
• Calendar updates
• Contact lists
• Meeting materials
• Supply organization
• Mail
• Shipping
• Administrative correspondence

Workplace Security & Access

The Receptionist plays an important role in maintaining appropriate visitor access.

Responsibilities may include:

• Confirming appointments
• Following visitor sign-in procedures
• Providing approved visitor credentials when applicable
• Contacting employees before admitting visitors to restricted areas
• Reporting suspicious or unusual activity
• Following established emergency procedures

The Receptionist should never bypass company access procedures simply because a visitor claims to know an employee or executive.

Cross-Department Collaboration

The Receptionist / Front Desk Coordinator may work with:

Operations & Administration — front-office operations, facilities, mail, visitors, and administration.

Human Resources — candidate interviews, employee onboarding, and recruitment activities.

Executive Leadership — scheduled visitors and approved meetings.

Sales & Client Relations — client visits and meetings.

Business Development — partner and prospective-partner meetings.

Legal & Business Affairs — authorized legal visitors and correspondence.

Finance & Accounting — authorized financial correspondence and vendor documentation.

IT & Digital Systems — front-desk technology and technical support.

Marketing, Social Media & Graphic Design — visitors, meetings, and company events.

Audio Engineering & Content / Media Production — artists, producers, talent, clients, and production visitors.

Qualifications

• High school diploma or equivalent required.
• Associate degree, college coursework, or professional training in Business Administration, Hospitality, Communications, Office Administration, or a related field preferred.
• Previous receptionist, front-desk, administrative, hospitality, customer-service, or office experience preferred.
• Excellent verbal communication skills.
• Professional telephone manner.
• Strong interpersonal and customer-service abilities.
• Strong organizational skills.
• Excellent attention to detail.
• Basic computer and productivity-software skills.
• Ability to perform accurate data entry.
• Ability to manage multiple responsibilities and interruptions.
• Strong professional judgment.
• Dependability and punctuality.
• Ability to remain calm and professional in a busy environment.
• Ability to maintain confidential information appropriately.

Preferred Skills

Experience in one or more of the following is a plus:

• Reception
• Front-desk operations
• Administrative support
• Hospitality
• Customer service
• Office administration
• Telephone systems
• Calendar management
• Visitor management
• Meeting coordination
• Microsoft Office
• Google Workspace
• Entertainment, media, creative, or professional-office environments

Professional Expectations

The Receptionist / Front Desk Coordinator represents The Antwi Group during many first interactions with the organization.

The successful candidate should demonstrate:

• Professionalism
• Courtesy
• Confidence
• Reliability
• Discretion
• Patience
• Organization
• Clear communication
• Good judgment
• Respect for confidentiality

Professional treatment should be provided consistently to all approved visitors regardless of their position, industry status, or relationship with the organization.

Career Development

The Receptionist / Front Desk Coordinator position provides professional experience across customer service, office administration, scheduling, company operations, and administrative support.

A potential career path may include:

Receptionist / Front Desk Coordinator → Administrative Assistant → Office Administrator → Operations Coordinator → Operations Manager

Employees may also develop toward Human Resources administration, executive administration, client relations, or other business-support positions.

Confidentiality

The Receptionist may become aware of visitor identities, executive schedules, employee information, candidate information, business meetings, client activities, and other confidential company information.

Such information must not be disclosed to unauthorized individuals.

Location

Poconos, Pennsylvania

This is primarily an on-site, front-desk position supporting the workplace operations of The Antwi Group.

Regular physical presence at the assigned workplace is an essential component of the position.

Scheduling may occasionally vary for company events, interviews, productions, meetings, or other business activities.

Employment Type

Full Time

Department

Operations & Administration

Reports To

Office Administrator / Operations Coordinator / Director or Manager of Operations & Administration

About The Antwi Group

The Antwi Group is a growing organization operating across creative, entertainment, media, and related business sectors. Our teams bring together creative talent, technical expertise, management, financial discipline, technology, production, operations, and business development to build projects and opportunities designed for long-term growth.

Application

Interested candidates should submit an application outlining their education, receptionist, customer-service, hospitality, administrative, or office experience, communication skills, and other relevant qualifications.

Applicants may also be asked to provide a résumé/CV, professional references, relevant certifications, or other information demonstrating their qualifications.

Applicants with limited professional office experience are encouraged to apply if they demonstrate excellent communication, professionalism, reliability, organization, customer-service ability, and a willingness to learn.

Applicants should not submit confidential documents or proprietary information belonging to a current or previous employer.

The Antwi Group is an equal opportunity employer. We consider qualified applicants without regard to characteristics protected by applicable law.