Front Desk Agent

Holiday Lanes; Bossier City (LA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Advancement opportunities

Vision insurance

Employee discounts

Flexible schedule

Free uniforms

Training & development

Job summary

Holiday Lanes in Louisiana seeks a Front Desk Customer Service Representative to greet guests and ensure a fun, welcoming visit. You are the first point of contact for guests and play a key role in delivering an exceptional experience.

This role requires friendly interaction, strong communication, and reliable cash handling in a fast-paced family entertainment setting. Evening, weekend, and holiday availability help guests enjoy memorable experiences.

Qualifications

• Outstanding customer service skills and a genuine desire to create memorable guest experiences.
• Positive attitude and enthusiasm for working in a family entertainment environment.
• Strong communication and interpersonal skills.
• Basic computer proficiency and POS experience preferred.
• Cash handling and basic math skills.
• Professional appearance and dependable work ethic.
• Ability to work well independently and as part of a team.
• Ability to follow policies, procedures, and management direction.

Responsibilities

• Welcome guests with a warm, friendly attitude in person and over the phone.
• Deliver exceptional guest service and ensure an outstanding experience.
• Anticipate guest needs and resolve concerns quickly and professionally.
• Answer questions regarding bowling, pricing, leagues, events, food and beverage, and facility amenities.
• Direct guests to the appropriate department when necessary.
• Promote the bowling center's programs, specials, and upcoming events.
• Model the company's core values and create a fun atmosphere.
• Invite guests to return and build customer relationships.
• Assign lanes and shoe rentals considering events and maintenance.
• Book reservations and assist guests with inquiries when needed.
• Process cash, credit card, and other payments accurately.
• Operate the POS system and cash register and provide correct change.
• Maintain a clean and professional front desk area.
• Document guest concerns and maintenance issues on logs.
• Notify management of recurring equipment issues.
• Communicate important information during shift changes.
• Attend team meetings and training sessions.

Skills

Customer service

Communication

Cash handling

Teamwork

Multitasking

Education

High school diploma or GED

Tools

POS system

Job description

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Vision insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Training & development

Position Summary

We are seeking a Front Desk Customer Service Representative to be the welcoming face of our dynamic team. As the first point of contact for our guests, you will help ensure every visit is fun, enjoyable, and exceeds expectations.

This position is ideal for someone who enjoys working with people in a fast-paced, environment and thrives on providing exceptional customer service.

Essential Duties And Responsibilities

Guest Service

• Welcome guests with a warm, friendly attitude both in person and over the telephone.
• Deliver exceptional customer service and ensure every guest enjoys an outstanding experience.
• Anticipate guest needs and resolve concerns quickly and professionally, preferably before they become issues.
• Answer questions regarding bowling, pricing, leagues, group events, birthday parties, food and beverage offerings, arcade attractions, hours of operation, promotions, and facility amenities.
• Direct guests to the appropriate department when necessary.
• Promote the bowling center's programs, specials, and upcoming events.
• Model the company's core values while creating a fun and welcoming atmosphere.
• Invite guests to return and help build lasting customer relationships.

Front Desk Operations

• Assign bowling lanes and shoe rentals efficiently while considering league play, reserved events, and lane maintenance.
• Book reservations and assist guests with event inquiries when the Sales Office is unavailable.
• Accurately process cash, credit card, and other payment transactions.
• Operate the point-of-sale (POS) system and cash register.
• Ring sales accurately and provide correct change.
• Maintain an organized, clean, and professional front desk area.

Communication & Administration

• Document guest concerns and maintenance issues on appropriate logs.
• Notify the Manager on Duty or Maintenance Team of recurring equipment or lane issues.
• Communicate important information to incoming team members during shift changes.
• Demonstrate accountability, reliability, and attention to detail in all responsibilities.
• Attend team meetings and training sessions as scheduled.

Qualifications

• Outstanding customer service skills with a genuine desire to create memorable guest experiences.
• Positive attitude and enthusiasm for working in a fun, family entertainment environment.
• Strong communication and interpersonal skills.
• Basic computer proficiency and point-of-sale (POS) experience preferred.
• Cash handling and basic math skills.
• Professional appearance and dependable work ethic.
• Ability to work well independently and as part of a team.
• Ability to follow policies, procedures, and management direction.
• High school diploma or GED.
• Availability to work a flexible schedule, including evenings, weekends, holidays, and school breaks.

Preferred Qualifications

• Previous experience in customer service, hospitality, retail, restaurants, entertainment, or family entertainment centers is preferred but not required.
• Experience handling multiple tasks in a fast-paced environment.
• Comfortable interacting with guests of all ages.

Why Join Our Team?

At Holiday Lanes, we’re more than just bowling—we’re a place where families, friends, and communities come together to have fun. Every member of our team plays an important role in creating unforgettable experiences for our guests.

If you enjoy helping people, working with a great team, and being part of an exciting, fast-paced environment, we’d love to have you join us!

Job Type

Full-Time

Schedule

• Day, evening, and weekend shifts
• Holidays as needed

Work Location

In person