Guest-Centric Front Desk Agent

hilton garden inn; Gainesville (FL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Life insurance & disability

401K with company match

Paid time off & holidays

Job summary

McKibbon Hospitality is seeking a Front Desk Agent to warmly welcome guests, manage check-ins and check-outs, and provide outstanding service at the front desk. You will verify registrations, assist with overbooked guests, and coordinate wake-up calls, ensuring guest satisfaction.

Role requires strong communication, computer proficiency, and a professional demeanor; shifts vary throughout the day in a hotel environment.

Qualifications

• Previous experience working as a front desk agent or in a similar role.
• A high school diploma or equivalent vocational training certificate.
• Proficiency with computers.
• Ability to input and access information in the property management system and/or points-of-sale system.
• Strong verbal and written communication skills.

Responsibilities

• Greet guests and handle check-ins/check-outs.
• Verify guest registrations and information.
• Assist with overbooked or walked guests and manage room status.
• Respond to wake-up calls and guest requests.
• Communicate guest needs to relevant departments.
• Maintain knowledge of hotel services, rates, promotions, and activities.
• Support Food and Beverage operations as needed.

Skills

Front desk experience

Computer proficiency

Basic math

Customer service

Listening and communication

Education

High school diploma or equivalent

Tools

Property management system (PMS)

Point-of-sale system (POS)

Job description

McKibbon Hospitality is seeking a Front Desk Agent to warmly welcome guests, manage check-ins and check-outs, and provide outstanding service at the front desk. You will verify registrations, assist with overbooked guests, and coordinate wake-up calls, ensuring guest satisfaction.

Role requires strong communication, computer proficiency, and a professional demeanor; shifts vary throughout the day in a hotel environment.