Front Desk Supervisor - Embassy Suites by Hilton Las Vegas

Murrieta Hot Springs Resort; Las Vegas (NV); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Embassy Suites Las Vegas, located at 4315 University Center Drive, Las Vegas, NV 89119, seeks a Front Desk Supervisor to lead the front desk team and ensure smooth check-in/out experiences for guests.

You will manage staffing, train agents, and operate the MICROS system, while coordinating with housekeeping and maintenance to fulfill guest requests with professionalism.

Qualifications

• Experience leading front desk teams in a hospitality setting.
• Strong guest service skills with calm demeanor.
• Ability to interview, hire, train and schedule staff.
• Willingness to work varying shifts including nights and weekends.
• Excellent verbal and written communication skills.
• Knowledge of MICROS or similar front desk software.

Responsibilities

• Oversee staffing levels for front desk and related roles.
• Supervise and train front desk agents and PBX operators.
• Manage MICROS transactions and daily reconciliations.
• Coordinate with Housekeeping and Engineering on guest requests.
• Greet guests and check them in and out professionally.
• Ensure guest inquiries are addressed promptly.

Skills

Staff supervision

Front desk operations

Guest service

Hiring & interviewing

Scheduling

Team coordination

Tools

MICROS system

Job description

Front Desk Supervisor - Embassy Suites by Hilton Las Vegas

#26-2759

Location Description

4315 University Center Drive, Las Vegas, Nevada 89119

Enjoy warm hospitality at the Embassy Suites Las Vegas hotel. Our all-suite hotel is across the street from the University of Nevada Las Vegas, Cox Pavilion and the Hard Rock Casino. The Las Vegas Convention Center and famous Las Vegas Strip are within walking distance of the property. Our hotel is minutes from Las Vegas International Airport -- McCarran Airport (LAS), the Thomas & Mack Center, Las Vegas Motor Speedway, The Mob Museum, Lake Mead, Nellis Air Force Base and Hoover Dam.

Job Description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Location

Las Vegas Embassy Suites-VES

Requirements

What we are looking for

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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