Guest Experience Lead — Front Desk

Hospitality America; Greenville (SC); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Nationwide employee rates

Medical, Dental, Vision

Paid vacation

401k retirement plan

Job summary

Embassy Suites Greenville Downtown is seeking a customer-focused Front Desk Agent to welcome guests, check them in and out, and ensure a smooth arrival and departure experience. You’ll respond to requests with urgency and empathy while maintaining a clean, welcoming lobby.

This role offers a competitive salary and benefits, opportunities for growth through nationwide employee rates, and a fun, fast-paced environment within Hospitality America.

Qualifications

• Preferred 1 year of customer service experience.
• Exceptional verbal and written communication skills.
• Ability to cultivate a productive team that embodies PEACH.
• Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing.

Responsibilities

• Provide outstanding service while checking guests in and out.
• Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy.
• Process payments for guests and make necessary changes/updates to their accounts.
• Enter and update reservation information in the system.
• Collaborate with other departments to communicate information about room availability and status.
• Maintain the front desk ensuring the area is clean, welcoming, and organized.

Job description

Embassy Suites Greenville Downtown is seeking a customer-focused Front Desk Agent to welcome guests, check them in and out, and ensure a smooth arrival and departure experience. You’ll respond to requests with urgency and empathy while maintaining a clean, welcoming lobby.

This role offers a competitive salary and benefits, opportunities for growth through nationwide employee rates, and a fun, fast-paced environment within Hospitality America.