Guest Experience Lead for Modern Workspaces

JLL; Franklin (VA); On-site; USD 42,000 - 51,000; Full time

Benefits offered by this job

401(k) matching

Medical/Dental/Vision

Paid parental leave

PTO & Holidays

Early wage access

Job summary

JLL in Franklin, TN is seeking a Workplace Experience Ambassador to deliver hospitality and service excellence at client workplaces. You will be the face of the front desk, greet guests, manage badge processes, and help orient new employees in a fast-paced, collaborative environment.

Daily duties include ensuring spaces are stocked and welcoming, resolving client requests promptly, building relationships with staff and partners, and supporting events.

Qualifications

• High school diploma or GED with 2–3 years in hospitality management or customer-facing roles.
• Excellent interpersonal and communication skills with ability to build rapport across levels.
• Proficient in Word, Excel, PowerPoint, Outlook; comfortable with learning AI tools.
• Able to manage multiple priorities and handle confidential information with discretion.
• Proven track record of proactive, client-focused service and relationship building.

Responsibilities

• Serve as the primary front desk contact and welcome guests and employees.
• Manage arrivals and departures, badge process, and office orientations.
• Spend at least two hours daily engaging with employees at reception and ensuring spaces are stocked and clean.
• Respond to client requests within one business day and coordinate with service teams for solutions.
• Build relationships with client employees, guests, and support staff through authentic engagement.
• Perform routine soft services walkthroughs to monitor SLAs and quality, escalate when needed.
• Collaborate with facilities and service teams to organize events and coordinate meeting prep, ensuring smooth execution.
• Leverage AI tools and BI to identify delivery efficiencies and support continuous improvement.

Skills

Hospitality management

Customer service

Interpersonal communication

Microsoft Office

AI tools

Time management

Education

High school diploma or GED

Tools

Windows-based apps

Job description

JLL in Franklin, TN is seeking a Workplace Experience Ambassador to deliver hospitality and service excellence at client workplaces. You will be the face of the front desk, greet guests, manage badge processes, and help orient new employees in a fast-paced, collaborative environment.

Daily duties include ensuring spaces are stocked and welcoming, resolving client requests promptly, building relationships with staff and partners, and supporting events.