Guest Experience Lead - Food Runner & Service Support

Spearhead Hospitality, LLC; Chicago (IL); On-site; USD 35,000 - 52,000; Full time

Job summary

Canal Street Eatery & Market in Chicago, IL is seeking a hospitality professional to lead service on the floor and ensure exceptional guest experiences. Role requires strong leadership, deep menu knowledge, and the ability to create a motivating work environment.

Position requires full availability Wednesday through Saturday, with open to close shifts and weekend/holiday coverage. You will coordinate with kitchen staff, manage guest orders, and ensure timely service and accurate payments.

Qualifications

• 1-4 years related experience and/or training.

Responsibilities

• Accommodate guests by making each individual feel welcome and being on the floor at all times.
• Detailed knowledge about the menu, bar menu, and beverage list.
• Present menu, answer questions, and make suggestions regarding food, beverage and service.
• Aware of service flow, dining time/hours, and adjust guest's individual needs.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Communicate guest orders including any special needs or requests to the kitchen.
• Coordinate food timings; check completed kitchen orders with the guest's original order; transport items to the guest table in a timely manner to ensure proper food quality.
• Properly and accurately close guest checks; process cash and credit card payments.
• Breakdown, clean and set-up of tables, buffets, and food stations.

Skills

Customer service

Leadership

Communication

Reading procedures

Public speaking

Job description

Canal Street Eatery & Market in Chicago, IL is seeking a hospitality professional to lead service on the floor and ensure exceptional guest experiences. Role requires strong leadership, deep menu knowledge, and the ability to create a motivating work environment.

Position requires full availability Wednesday through Saturday, with open to close shifts and weekend/holiday coverage. You will coordinate with kitchen staff, manage guest orders, and ensure timely service and accurate payments.