Support Staff / Food Runner - Canal St. Eatery & Market

Spearhead Hospitality, LLC; Chicago (IL); On-site; USD 35,000 - 52,000; Full time

Job summary

Canal Street Eatery & Market in Chicago, IL is seeking a hospitality professional to lead service on the floor and ensure exceptional guest experiences. Role requires strong leadership, deep menu knowledge, and the ability to create a motivating work environment.

Position requires full availability Wednesday through Saturday, with open to close shifts and weekend/holiday coverage. You will coordinate with kitchen staff, manage guest orders, and ensure timely service and accurate payments.

Qualifications

• 1-4 years related experience and/or training.

Responsibilities

• Accommodate guests by making each individual feel welcome and being on the floor at all times.
• Detailed knowledge about the menu, bar menu, and beverage list.
• Present menu, answer questions, and make suggestions regarding food, beverage and service.
• Aware of service flow, dining time/hours, and adjust guest's individual needs.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Communicate guest orders including any special needs or requests to the kitchen.
• Coordinate food timings; check completed kitchen orders with the guest's original order; transport items to the guest table in a timely manner to ensure proper food quality.
• Properly and accurately close guest checks; process cash and credit card payments.
• Breakdown, clean and set-up of tables, buffets, and food stations.

Skills

Customer service

Leadership

Communication

Reading procedures

Public speaking

Job description

***THIS ROLE IS LOCATED at one of our Portfolio locations***

Canal Street Eatery & Market
320 S. Canal St.
Chicago, IL 60606

https://www.canalstreetchicago.com

***This position requires full availability Wednesday through Saturday.***

We are looking for those who deliver attentive service and strong leadership skills. You'll need an ability to create a motivating work environment, have a strong passion for excellence, and quality guest service.

Duties & Responsibilities:

• Accommodate guests by making each individual feel welcome and being on the floor at all times.
• Detailed knowledge about the menu, bar menu, and beverage list.
• Present menu, answer questions, and make suggestions regarding food, beverage and service.
• Aware of service flow, dining time/hours, and adjust guest's individual needs.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Communicate guest orders including any special needs or requests to the kitchen.
• Coordinate food timings; check completed kitchen orders with the guest's original order; transport items to the guest table in a timely manner to ensure proper food quality.
• Properly and accurately close guest checks; process cash and credit card payments.
• Breakdown, clean and set-up of tables, buffets, and food stations.

Skills:

1. 1-4 years related experience and/or training.
2. Available to work opening & closing shifts, holidays and long shifts if necessary. Must be able to work Weekends and able to work AM/PM shift flexibility
3. Must be able to deal with guests in a professional manner, maintain a professional appearance and have a strong sense of urgency.
4. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
5. Ability to speak effectively before groups of customers or employees of organization

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. WE DO NOT DISCRIMINATE WITH REGARD TO RACE, SEX, SEXUAL ORIENTATION, SEXUAL PREFERENCE, COLOR, NATIONAL ORIGIN, CITIZENSHIP, HANDICAP OR DISABILITY, AGE, VETERAN STATUS, MARITAL STATUS, PREGNANCY OR PREGNANCY RELATED MEDICAL CONDITIONS, OR ANY OTHER CATEGORY PROTECTED BY LAW IN REGARD TO ANY EMPLOYMENT DECISIONS.

Source: Hospitality Online