Guest Experience Lead — Part-Time, Flexible & Training‑Driven

McDonald's; Chicopee (MA); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Flexible Scheduling

Health Insurance

401K

Sick Pay

Free Meals during work

30% off family meals

Free Uniforms

World Class Training

Employee Rewards

Archways to Opportunity

Tuition Reimbursement – up to $3,000

Finish your High School diploma

Master English language skills

Earn your college degree

Free career advising

Job summary

McDonald’s Corporation is hiring motivated part-time Guest Experience Leaders. You’ll welcome guests, assist with self-order kiosks, and help ensure a clean, friendly dining area while delivering great service. The role offers flexible scheduling, training, tuition assistance, English classes, and career guidance to help you grow.

Join a team that values safety, growth, and community. Applicants benefit from world-class training, paid sick leave, and opportunities to advance toward degrees.

Responsibilities

• The Guest Experience Leader interacts with the guest at every stage of the Customer Journey by:
• Checking in with guests to inquire about the food and restaurant experience, ensuring that they have everything they need
• Expertly handle guest concerns and know when it is appropriate to bring an issue to management
• Assisting guests with the self-order kiosks and troubleshooting common issues
• Partnering with other restaurant employees to ensure that the restaurant is clean, well maintained, and ready to meet guests’ needs at all times
• Paying special attention to assist families with children and guests with special needs (e.g., getting down on one knee when talking to a child, carrying trays, helping to find seating)
• Sharing the latest restaurant promotions and special offers with guests, including deals on the Mobile Order & Pay app
• Identifying potential areas of improvement and sharing these opportunities with management

Job description

McDonald’s Corporation is hiring motivated part-time Guest Experience Leaders. You’ll welcome guests, assist with self-order kiosks, and help ensure a clean, friendly dining area while delivering great service. The role offers flexible scheduling, training, tuition assistance, English classes, and career guidance to help you grow.

Join a team that values safety, growth, and community. Applicants benefit from world-class training, paid sick leave, and opportunities to advance toward degrees.