Guest Experience Lead – Flexible Schedule & Benefits

Pilot Travel Centers LLC.; Ionia (MI); On-site; USD 21,000 - 31,000; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company is a leading network of travel centers with more than 30,000 team members and 750+ locations across 44 states and six Canadian provinces. The Shift Leader role focuses on supervising store operations and delivering exceptional customer service, while supporting managers and maintaining a well-run facility.

You will lead staff, ensure guest satisfaction, and uphold PFJ's quality standards, working with a team to keep operations smooth and efficient.

Qualifications

• Previous experience in retail operations.
• Excellent customer service skills and ability to maintain a customer-focused culture.
• Proficient with a calculator, computer, and other equipment.
• Able to work with diverse teams and communicate with store staff, vendors, and corporate representatives.
• Willing to work nights, days, weekends, and holidays.
• Background check is required.

Responsibilities

• Supervise employees and manage general store operations.
• Respond to customer needs and uphold PFJ's commitment to quality and service.
• Assist managers with daily tasks to keep the store well-maintained and running smoothly.

Skills

Customer service

Teamwork

Calculator proficiency

Flexible schedule

Background check required

Job description

Pilot Company is a leading network of travel centers with more than 30,000 team members and 750+ locations across 44 states and six Canadian provinces. The Shift Leader role focuses on supervising store operations and delivering exceptional customer service, while supporting managers and maintaining a well-run facility.

You will lead staff, ensure guest satisfaction, and uphold PFJ's quality standards, working with a team to keep operations smooth and efficient.