Guest Experience Lead | Flexible Hours & Tuition Support

McDonald's; Jerseyville (IL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental and vision coverage

Education through Archways to Opportun

Discount programs

Free meals / meal discounts

Job summary

McDonald’s restaurant in Jerseyville, IL is seeking a Guest Experience Leader to greet guests, assist with ordering, and help guests use ordering kiosks in a fast-paced team setting.

You’ll support guest satisfaction, ensure kids receive a kid treat, handle concerns, and communicate feedback to the restaurant team. The role offers competitive pay, benefits, meal discounts, and opportunities for growth. Training provided; must be 16+; franchisee-owned location.

Qualifications

• Greeting guests and assisting with ordering
• Helping guests use ordering kiosks
• Providing extra help to guests as needed
• Checking guest satisfaction after meals and offering further assistance
• Ensuring kids receive a kid treat
• Handling guest concerns and feedback
• Communicating with the restaurant team to share feedback and recommendations

Responsibilities

• Greet guests and assist with ordering at the counter or kiosks
• Assist guests with using the ordering kiosks
• Provide additional help to guests who need it
• Check guest satisfaction after meals and offer further assistance
• Ensure kids receive a kid treat
• Address guest concerns and feedback in a timely manner

Skills

Guest greeting

Kiosk assistance

Customer service

Follow-up with guests

Kids treats

Problem resolution

Team communication

Job description

McDonald’s restaurant in Jerseyville, IL is seeking a Guest Experience Leader to greet guests, assist with ordering, and help guests use ordering kiosks in a fast-paced team setting.

You’ll support guest satisfaction, ensure kids receive a kid treat, handle concerns, and communicate feedback to the restaurant team. The role offers competitive pay, benefits, meal discounts, and opportunities for growth. Training provided; must be 16+; franchisee-owned location.