Guest Experience Lead — Flexible Hours & Growth

McDonald's Restaurants Limited; Cuyahoga Falls (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

McDonald's, operated by a local independent franchisee in Ohio, is hiring crew members for all shifts. Starting pay is $12 per hour if under 18, $13 per hour for 18 and older, with an extra $2 per hour premium after 9pm or before 8am.

You'll greet guests, help with ordering and kiosks, assist teammates, and ensure guests are satisfied. The franchisee will be your employer and handles hiring and scheduling; McDonald's USA has no involvement.

Qualifications

• Greeting guests and communicating with them while ordering.
• Offering help with using the ordering kiosks.
• Assisting customers and providing extra hands when needed.
• Checking with guests after delivery to ensure satisfaction.
• Ensuring kids receive a kid treat.
• Handling concerns and feedback for the restaurant team.

Responsibilities

• Greet guests and communicate with them while taking orders.
• Offer help using ordering kiosks and assist customers.
• Provide extra hands to guests and team as needed.
• Check guest satisfaction after order delivery and address needs.
• Ensure kids receive a kid treat when applicable.
• Communicate feedback and recommendations to the restaurant team.

Skills

Greeting guests

Kiosk assistance

Team player

Customer service

Job description

McDonald's, operated by a local independent franchisee in Ohio, is hiring crew members for all shifts. Starting pay is $12 per hour if under 18, $13 per hour for 18 and older, with an extra $2 per hour premium after 9pm or before 8am.

You'll greet guests, help with ordering and kiosks, assist teammates, and ensure guests are satisfied. The franchisee will be your employer and handles hiring and scheduling; McDonald's USA has no involvement.