Guest Experience Lead: Expeditor & Cashier

Goddess and the Baker; Wilmette (IL); On-site; USD 19,000 - 25,000; Full time

Job summary

Goddess and the Baker in Wilmette, IL is seeking a guest-focused team member to deliver exceptional service and maintain smooth cafe operations.

You will greet guests, know all menu items including specials and dietary options, assist with beverages and food prep, and work closely with BOH and FOH to ensure timely service.

Join a collaborative team that values accuracy, friendliness, and efficiency in a fast-paced environment.

Qualifications

• Basic Math and counting accuracy for orders.
• Efficient time management during peak hours.
• Problem solving and fast decision making under pressure.
• Strong customer relations to deliver friendly service.
• Attention to order accuracy and details.

Responsibilities

• Greet guests and follow the 10–4 rule with a smile.
• Provide knowledge of menu items, including dietary options and specials.
• Collaborate with team to ensure smooth operations and service flow.
• Assist with beverage preparation and basic prep tasks as needed.
• Monitor stock and communicate shortages to leadership.
• Maintain clean and organized dining and service areas.
• Upsell items politely to enhance guest experience.
• Handle guest concerns promptly and professionally.

Skills

Basic Math

Time Management

Problem Solving & Deductive Reasoning

Customer Relations

Attention to Detail

Education

High School Diploma or GED

Valid Food Handlers Certification

1 year Customer Service

Job description

Goddess and the Baker in Wilmette, IL is seeking a guest-focused team member to deliver exceptional service and maintain smooth cafe operations.

You will greet guests, know all menu items including specials and dietary options, assist with beverages and food prep, and work closely with BOH and FOH to ensure timely service.

Join a collaborative team that values accuracy, friendliness, and efficiency in a fast-paced environment.