Guest Experience Lead — Restaurant Operations

Goddess-and-the-Bake; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Goddess-and-the-Bake in Chicago seeks a hands-on supervisor to oversee daily restaurant operations and drive guest service excellence. You will lead front-of-house staff, model professionalism, and ensure smooth service during peak hours.

Responsibilities include enforcing standards, monitoring labor, coordinating catering orders when needed, and training new hires. A valid Food Handlers Certification is required and high school diploma or equivalent is expected.

Qualifications

• High School Diploma or Equivalent.
• Prior leadership experience in a customer service role is preferred, but not required.
• Valid Food Handlers Certification.

Responsibilities

• Oversees restaurant operations and staff performance to deliver guest service.
• Monitors labor costs and compliance with local labor laws.
• Performs opening and closing duties and ensures facility cleanliness.
• Trains new hires and coordinates catering orders.
• Acts as a leader during peak periods to ensure guest satisfaction.

Skills

Oral and Written Communication Skills

Customer Relations

Diplomacy

Organization

Professionalism

Keyboard Skills

Computer Literacy

Education

High School Diploma or Equivalet

Job description

Goddess-and-the-Bake in Chicago seeks a hands-on supervisor to oversee daily restaurant operations and drive guest service excellence. You will lead front-of-house staff, model professionalism, and ensure smooth service during peak hours.

Responsibilities include enforcing standards, monitoring labor, coordinating catering orders when needed, and training new hires. A valid Food Handlers Certification is required and high school diploma or equivalent is expected.