Guest Experience Lead — Dynamic Waitstaff

The Bristal Assisted Living; North Woodmere (NY); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

The Bristal Assisted Living is seeking a dynamic Waitstaff member to join our restaurant team in a hands-on role focused on delivering exceptional guest experiences. You will greet guests, take orders, serve meals, and ensure clean, sanitary dining areas.

Responsibilities include multi-table management, accurate order taking, and cash/card handling with POS. A strong commitment to teamwork and customer service is essential to foster a welcoming dining environment for residents and visitors alike.

Qualifications

• Thorough knowledge of customer service principles and practices.
• Ability to multitask and manage time in a fast-paced environment.
• Proficiency in English for clear communication with guests and colleagues.
• Working knowledge of food safety and sanitation standards.
• Knowledge of food services and menu offerings.
• Possession of a valid Food Handler's Card.

Responsibilities

• Greet customers and escort them to tables, creating a strong first impression.
• Present menus, answer questions, and make recommendations with poise.
• Take accurate food and beverage orders and relay details for prep.
• Serve food and drinks promptly while maintaining safety and sanitation.
• Manage multiple tables and guest requests with excellent multitasking.
• Process payments using POS, including cash and cards.
• Maintain cleanliness of dining areas, stations, and restrooms.
• Communicate with kitchen and team to ensure smooth service flow.
• Address guest inquiries and resolve issues professionally.
• Assist with opening and closing duties as needed.

Skills

Customer service

Multitasking

English communication

Food safety

Attention to detail

Physical stamina

Sanitation knowledge

Professionalism

Tools

POS system

Job description

Description

We are seeking a dynamic and customer-focused Waitstaff to join our vibrant restaurant team. The ideal candidate will be adept at providing exceptional guest experiences, managing multiple tasks efficiently, and upholding the highest standards of service and cleanliness. This role is crucial in ensuring smooth restaurant operations and fostering a positive dining environment for all patrons. A strong commitment to teamwork and a passion for food services are essential.

Description

We are seeking a dynamic and customer-focused Waitstaff to join our vibrant restaurant team. The ideal candidate will be adept at providing exceptional guest experiences, managing multiple tasks efficiently, and upholding the highest standards of service and cleanliness. This role is crucial in ensuring smooth restaurant operations and fostering a positive dining environment for all patrons. A strong commitment to teamwork and a passion for food services are essential.

Responsibilities

• Greet customers warmly and escort them to their tables, providing an exceptional first impression.
• Present menus, answer questions about menu items, and make recommendations with a positive and knowledgeable demeanor.
• Take accurate food and beverage orders, ensuring all details are captured for efficient preparation and delivery.
• Serve food and beverages promptly and professionally, adhering to food safety and sanitation guidelines.
• Manage multiple tables and guest requests simultaneously, demonstrating excellent multitasking and time management skills.
• Process payments accurately using the Point of Sale system, including cash handling and credit card transactions.
• Maintain cleanliness and orderliness of dining areas, service stations, and restrooms to ensure a sanitary environment.
• Communicate effectively with kitchen staff and other team members to ensure seamless service flow and address any guest needs.
• Handle customer inquiries and resolve any issues with professionalism and a focus on guest satisfaction.
• Contribute to overall restaurant operations by assisting with opening and closing duties as needed.
  
  

Minimum Qualifications

• Thorough knowledge of customer service principles and practices.
• Demonstrated ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in English language for clear communication with guests and colleagues.
• Working knowledge of food safety and sanitation standards.
• General knowledge of food services and menu offerings.
• Demonstrated professionalism in all interactions.
• Strong attention to detail to ensure order accuracy and guest satisfaction.
• Ability to perform physical tasks, including lifting and standing for extended periods.
• Understanding of sanitation protocols within a food service setting.
• Possession of a valid Food Handler's Card.
  
  

Preferred Qualifications

• Previous experience in food preparation or assisting kitchen staff.
• Experience with Point of Sale (POS) systems and cash handling procedures.
• Proven ability to maintain cleanliness and uphold high sanitation standards.
• A consistently positive attitude and strong interpersonal communication skills.
• Experience in sales or upselling menu items.
• Familiarity with restaurant operations and management principles.
• Demonstrated teamwork and collaboration skills.
• General mathematics skills for accurate order and payment processing.
• Experience in greeting customers and managing guest flow.
  
  

Additional Desired Skills

Operations, Management