Guest Experience Lead — Customer Champion & Growth

McDonald's Restaurants Limited; Cedar Rapids (IA); On-site; USD 2,066,000 - 2,349,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Free meals

Paid time off

Tuition reimbursement

Training opportunities

Direct deposit weekly

401k plan

Medical benefits

Dental benefits

Vision benefits

Job summary

McDonald's is seeking a Guest Experience Leader in Cedar Rapids to ensure guests have a positive dining experience. You will greet guests, monitor satisfaction, and guide the team to maintain a welcoming restaurant environment.

You’ll resolve concerns, communicate promotions, and help guests understand the McDonald’s App and Mobile Order & Pay features while growing with a supportive team.

Qualifications

• Must have a humble, hospitable demeanor and a passion for helping others.
• Strong desire to learn and grow within the team.
• Ability to communicate effectively and anticipate customer needs.

Responsibilities

• Lead the guest experience and check in with guests to ensure enjoyment.
• Handle guest concerns and provide resolutions to satisfaction.
• Collaborate with the team to maintain a welcoming, clean restaurant environment.
• Promote McDonald's App, Mobile Order & Pay features and promotions.

Skills

Humility and hospitality

Customer service passion

Willingness to learn

Effective communication

Job description

McDonald's is seeking a Guest Experience Leader in Cedar Rapids to ensure guests have a positive dining experience. You will greet guests, monitor satisfaction, and guide the team to maintain a welcoming restaurant environment.

You’ll resolve concerns, communicate promotions, and help guests understand the McDonald’s App and Mobile Order & Pay features while growing with a supportive team.