Guest Experience Lead | CSI Champion & Service Excellence

Tom Wood Automotive; Noblesville (IN); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

PTO & Vacation

Paid Holidays

Medical

Dental

Vision

401k with Company Match

Life

Disability

Training

Tuition Reimbursement

Service Awards

Career Advancement

Wisely & DailyPay

Job summary

Tom Wood Volkswagen Noblesville is seeking a Guest Satisfaction Lead to join our team. The successful candidate will be self-motivated, highly organized, and dedicated to supporting daily dealership operations while maintaining a clean, customer-focused environment.

This leadership role requires setting the standard for urgency, guiding team members, and ensuring a superior guest experience through proactive problem solving and clear communication across departments.

Qualifications

• Guest-first mindset
• Leadership mentality
• Strong communication skills
• Required-valid driver’s license with a clean driving record

Responsibilities

• Greet guests and support service advisors
• Schedule appointments as needed
• Call and confirm next day's appointments
• Maintain cleanliness of lot, service drive, and customer areas
• Manage vehicle flow (parking and pull-ups)
• Ensure vehicles are washed when appropriate
• Maintain shuttle readiness (clean and fueled)
• Communicate with team regarding tasks and runs
• Check water softener salt levels
• Refill fuel cans
• Remove scrap metal
• Clean dumpster area
• Inspect car wash and supplies
• Check oil tank batteries
• Set the standard for professionalism and urgency
• Take ownership of guest experience
• Support and guide team members
• Proactively identify and solve problems
• Communicate clearly with all departments

Skills

Guest experience

Leadership

Communication

Organizational skills

Driver's license

Job description

Tom Wood Volkswagen Noblesville is seeking a Guest Satisfaction Lead to join our team. The successful candidate will be self-motivated, highly organized, and dedicated to supporting daily dealership operations while maintaining a clean, customer-focused environment.

This leadership role requires setting the standard for urgency, guiding team members, and ensuring a superior guest experience through proactive problem solving and clear communication across departments.