Guest Satisfaction Lead

Tom Wood Nissan; Noblesville (IN); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

PTO & Vacation

Paid Holidays

Medical

Dental

Vision

401k with Company Match

Life

Disability

Training

Tuition Reimbursement

Service Awards

Career Advancement

Wisely & DailyPay

Job summary

Tom Wood Volkswagen Noblesville is seeking a Guest Satisfaction Lead to join our team. You will be self-motivated, highly organized, and dedicated to delivering outstanding guest experiences in a fast-paced dealership environment.

As a leader, you will set the standard for professionalism, guide team members, and drive proactive problem-solving while maintaining a clean, customer-focused space and top-tier service standards.

Qualifications

• Strong work ethic and attention to detail.
• Guest-first mindset and customer service focus.
• Leadership mentality and ability to guide a team.

Responsibilities

• Greet guests and support service advisors.
• Schedule appointments and confirm next day's appointments.
• Maintain cleanliness of lot, service drive, and customer areas.
• Manage vehicle flow and ensure vehicles are washed when appropriate.
• Maintain shuttle readiness and communicate tasks to the team.
• Lead by example and proactively identify and solve problems.

Skills

Guest-first mindset

Strong work ethic

Strong communication skills

Leadership mentality

Job description

Tom WoodVolkswagen Noblesville is looking for a Guest SatisfactionLead to join our team. The ideal candidate will be self-motivated and highly organized to support daily dealership operations whilemaintaininga clean, organized, and customer-focused environment. Lead by example in guest experience, sense of urgency, and cleanliness.

Daily Responsibilities:

• Greet guests and support service advisors
• Schedule appointments as needed
• Call and confirmnextday'sappointments.
• Maintain cleanliness of lot, service drive, and customer areas
• Manage vehicle flow (parking and pull-ups)
• Ensure vehicles are washed when appropriate
• Maintain shuttle readiness (clean and fueled)
• Communicate with teamregardingtasks and runs

Weekly Responsibilities:

• Check water softener salt levels
• Refill fuel cans
• Remove scrap metal
• Clean dumpster area
• Inspect car wash and supplies
• Check oil tank batteries

Leadership Expectations:

• Set the standard for professionalism and urgency
• Take ownership of guest experience
• Support and guide team members
• Proactivelyidentifyand solve problems
• Communicate clearly with all departments

Performance Metrics(Key Performance Index(KPIs):

• Maintain CSI(Customer Service Index)at or above benchmark
• Achieve 95%+ positive survey responses
• Maintain 4.5+ star online rating
• Ensure 100% task completion
• Zero missed critical responsibilities

Qualifications:

• Strong work ethic and attention to detail
• Guest-first mindset
• Strong communicationskills
• Leadership mentality
• Required- valid driver’s licensewith a clean driving record

Benefits:

• PTO & Vacation
• Paid Holidays
• Medical
• Dental
• Vision
• 401k with Company Match
• Life
• Disability
• Training
• Tuition Reimbursement
• Service Awards
• Career Advancement
• Wisely &DailyPay

About Tom Wood Group

The Tom Wood Group is proud to be family-owned and locallyoperatedfor over 50 years. Since our start in 1967, the Tom Wood Group has grown outside of automotive to include many franchises with locations throughout the Midwest and New Zealand.

Our Core Values:

Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle record, verification of social security number, and passing a drug test at a certified testing facility. Tom Wood Group is anequal opportunityemployer.