Guest Experience Lead: Cashier & Loyalty Champion

Ulta; Carrollton Township (MI); On-site; USD 29,000 - 36,000; Full time

Job summary

Ulta Beauty is seeking a Lead Cashier to drive guest transactions with excellence at the cashwrap and contribute to loyalty initiatives. The role includes training cashiers, maintaining displays, and ensuring smooth front-end operations.

You will lead by example, deliver personalized service, and support the store team to meet sales goals. Ideal candidates bring 2+ years of cashier experience, strong communication, and a passion for guest service in a fast-paced retail environment.

Qualifications

• High school diploma is preferred.
• 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred.
• Proven ability to delegate, multi-task, and problem-solve.
• Demonstrated knowledge and passion for guest service and a competency for selling.
• Experience addressing guests' concerns and questions promptly and professionally to deliver exceptional customer service.

Responsibilities

• Contribute to meeting or exceeding store goals related to retail and service sales, omni-channel, guest loyalty, and retail shrink.
• Ensure every guest receives exceptional service and a personalized experience.
• Handle sales, refunds, and exchanges with courtesy.
• Pair guests with a specialist for makeup applications and demonstrations to drive sales.
• Book appointments for services and in-store events to deliver a premium guest experience.

Skills

Guest service

Communication

Team collaboration

Problem solving

Attention to detail

Education

High school diploma preferred

Tools

POS system

Apple devices

Job description

Ulta Beauty is seeking a Lead Cashier to drive guest transactions with excellence at the cashwrap and contribute to loyalty initiatives. The role includes training cashiers, maintaining displays, and ensuring smooth front-end operations.

You will lead by example, deliver personalized service, and support the store team to meet sales goals. Ideal candidates bring 2+ years of cashier experience, strong communication, and a passion for guest service in a fast-paced retail environment.