Guest Experience Lead — Beauty & Service Champion

Anchor Point Management Group; Culver City (CA); On-site; USD 23,000 - 26,000; Full time

Job summary

Anchor Point Management Group seeks a Guest Service Associate in Culver City, CA to be the first and last impression of guests and drive a positive experience at European Wax Center. This is a sales-focused role with hourly pay between $17.00 and $19.00.

The GSA will educate guests on products, assistants with wax passes, manage front-of-center operations, and participate in community events and Strut sessions to promote promotions and brand messaging.

Responsibilities

• Selling wax passes.
• Opening and closing procedures of the center.
• Managing the flow of guests in and out of the center and assisting with questions as needed.
• Responsible for educating all guests on European Wax Center's product portfolio, Strut 365™ and demonstrating products on guests, and benefits and savings of Wax Passes and consistency with waxing.
• Responsible for maintaining the front of the center, including, but not limited to, restocking product shelves and refilling brochure and card holders.
• Responsible for educating guests on current in-center promotions.
• Responsible for checking their schedule on a weekly basis.
• Responsible for arriving to work on time wearing the appropriate dress code and name tag.
• Responsible for following all corporate policies and procedures.
• Participation in community events and street team marketing when requested.
• Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).
• Participate on Strut Bloomfire by actively commenting on questions and posts.
• Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location.
• Responsible for maintaining and exceeding center and individual goals.
• Responsible for center cleanliness
• Other duties as assigned.

Job description

Anchor Point Management Group seeks a Guest Service Associate in Culver City, CA to be the first and last impression of guests and drive a positive experience at European Wax Center. This is a sales-focused role with hourly pay between $17.00 and $19.00.

The GSA will educate guests on products, assistants with wax passes, manage front-of-center operations, and participate in community events and Strut sessions to promote promotions and brand messaging.