Guest Experience Lead Assistant

Busch's Fresh Market; Novi (MI); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401K with company match

Daily Pay available

Job summary

Busch’s Fresh Market in Novi, MI is seeking a Guest Service Manager Assistant for a full-time, on-site role. You will oversee all guest service operations, role-model hospitality, and ensure policy compliance while supporting staff training and daily maintenance.

The position requires a high school diploma and retail experience, with opportunities for daily pay and 401K with company match. Join a family-owned Michigan team focused on service and flavor.

Qualifications

• High school diploma.
• Previous experience in a retail environment.
• Proficient leadership skills.
• Strong organization and planning abilities to manage deadlines and multiple projects.
• Excellent written, verbal and interpersonal communication skills.

Responsibilities

• Oversee all aspects of guest service operations as person in charge.
• Demonstrate hospitality when interacting with guests, associates and the community.
• Ensure adherence to store policies including check cashing and refunds.
• Ensure compliance with WIC, EBT, alcohol and tobacco purchases.
• Assist guests with questions, purchases, store charges and special orders.
• Support GSM in achieving service and labor objectives.
• Complete daily maintenance tasks (floors, checkout area, hospitality station, bottle area).
• Provide input on associate performance and department conditions.
• Deliver clear expectations and follow-through in GSM’s absence.
• Assist in training and development of associates.

Skills

Leadership

Organization & planning

Communication

Interpersonal skills

Education

High school diploma

Job description

Busch’s Fresh Market in Novi, MI is seeking a Guest Service Manager Assistant for a full-time, on-site role. You will oversee all guest service operations, role-model hospitality, and ensure policy compliance while supporting staff training and daily maintenance.

The position requires a high school diploma and retail experience, with opportunities for daily pay and 401K with company match. Join a family-owned Michigan team focused on service and flavor.