Guest Service Lead – Store Operations (Full-Time)

Busch's Inc.; Rochester Hills (MI); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

401K with company match

Daily Pay available

Job summary

Busch’s Inc. in Michigan is seeking a Guest Service Manager Assistant to oversee all aspects of guest service operations on-site. This full-time role requires leadership, organization, and strong communication to support a welcoming store experience for customers and associates.

You will work closely with the GSM, train staff, enforce store policies, and ensure daily operations run smoothly from hospitality to checkout. Competitive wages and benefits accompany a family-owned team.

Qualifications

• High school diploma required.
• Previous experience in a retail environment.
• Strong leadership and planning abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee all aspects of guest service operations as person in charge.
• Exemplify key concepts of hospitality when interacting with guests, associates, and community.
• Ensure adherence to check cashing, refund, and store charge policies and procedures.
• Ensure compliance on WIC, Electronic Benefits (EBT), alcohol, and tobacco purchases.
• Assist guests with questions, purchases, store charges, and special orders.
• Assist associates in achieving service and labor objectives as directed by GSM.
• Ensure completion of daily maintenance (i.e. floor inspections, checkout area, hospitality station, bottle machine area).
• Provide input to GSM concerning associate performance and department conditions.
• Deliver clear expectations and follow-through on assigned tasks in GSM’s absence.
• Assist in training and development of associates.

Skills

Leadership

Organization & planning

Communication skills

Interpersonal skills

Retail experience

Education

High school diploma

Job description

Busch’s Inc. in Michigan is seeking a Guest Service Manager Assistant to oversee all aspects of guest service operations on-site. This full-time role requires leadership, organization, and strong communication to support a welcoming store experience for customers and associates.

You will work closely with the GSM, train staff, enforce store policies, and ensure daily operations run smoothly from hospitality to checkout. Competitive wages and benefits accompany a family-owned team.