Guest Experience Lead: Activities & Events (Seasonal)

Sugarloaf Mountain Corporation; Harbor Springs (MI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Free Golf and Ski Passes

Downhill Mountain Bike Park Pass

Dining Discounts

Resort Discounts

Free Water Park Passes

Lodging Discounts

Tuition Reimbursement

Housing Availability

Health Insurance

AllyHealth

Job summary

The Highlands at Harbor Springs is seeking an enthusiastic Activities Supervisor to lead the Activities team, oversee daily setups, and help create memorable experiences for guests in a seasonal resort setting.

You will supervise, train, and support staff, coordinate events, ensure safety, and maintain organized spaces while delivering friendly, guest-focused service through evenings, weekends, and holidays.

Qualifications

• Previous supervisory or leadership experience preferred.
• Valid driver's license.
• Strong communication and teamwork skills.
• Friendly, outgoing, and guest-focused personality.
• Reliable, organized, and dependable.
• Comfortable working outdoors and performing physical tasks.
• Ability to work evenings, weekends, and holidays.
• Ability to lead a team and create positive guest experiences.

Responsibilities

• Supervise, train, and support the Activities team.
• Oversee the daily setup and execution of scheduled activities.
• Provide friendly and engaging service to guests and create memorable experiences.
• Assist with planning and executing resort events and special activities.
• Ensure activities are conducted safely and according to resort guidelines.
• Maintain clean, organized, and well-stocked activity and storage areas.
• Set up and break down activity areas and event spaces.
• Monitor and maintain activity equipment and supplies.
• Communicate schedules, updates, and operational needs with the Activities team and management.
• Address guest questions, concerns, and requests in a professional manner.
• Assist with developing new activities and guest experiences.
• Perform other duties as assigned by management.

Skills

Supervisory experience

Strong communication

Teamwork

Guest-focused

Reliable

Organized

Outdoor work

Physical stamina

Flexible hours

Job description

The Highlands at Harbor Springs is seeking an enthusiastic Activities Supervisor to lead the Activities team, oversee daily setups, and help create memorable experiences for guests in a seasonal resort setting.

You will supervise, train, and support staff, coordinate events, ensure safety, and maintain organized spaces while delivering friendly, guest-focused service through evenings, weekends, and holidays.