Guest Experience Lead

McDonald's; Orlando (FL); Sur place; USD 19 630 - 22 317; Plein temps

Avantages offerts par ce poste

Competitive pay from $14.25 to $16.20/hour

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement and/or educational assistance

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Résumé du poste

A leading fast-food restaurant in Orlando is seeking a Guest Experience Lead to enhance customer satisfaction. Responsibilities include ensuring guests enjoy their experience and addressing concerns promptly. Ideal candidates will have a passion for service, effective communication skills, and a desire to learn. This full-time position offers competitive pay and various employee benefits.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others (customers and fellow team members).
• A desire to learn and grow.
• The ability to communicate effectively and anticipate customer needs.

Responsabilités

• Lead the guest experience: check in with guests and ensure they are enjoying themselves.
• Handle guest concerns and provide resolution to their satisfaction.
• Work with your team to maintain a welcoming, friendly, and clean restaurant environment.
• Offer expert insight into promotions and benefits of utilizing the McDonald's App.

Connaissances

Humility

Customer Service

Teamwork

Communication

Description du poste

Overview

Guest Experience Lead role at McDonald’s. Flexible scheduling with a focus on valuing employees.

Guest Experience Leader

Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.

Perks & Benefits

• Competitive pay from $14.25 per hour - 16.20 / hour plus cash incentives
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*

And much, much more!

Available to full time employees in select locations.

Responsibilities

• Lead the guest experience: check in with guests and ensure they are enjoying themselves
• Be the solution: handle guest concerns and provide resolution to their satisfaction
• Understand that teamwork is key: work with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

To Be Successful In This Position, You’ll Need

• A humble and hospitable demeanor
• Passion for helping and serving others (customers and fellow team members)
• A desire to learn and grow
• The ability to communicate effectively and anticipate customer needs

Equal Employment Opportunity and Our Value of Inclusion

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail]. This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Restaurants

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