Guest Experience Lead

McDonald's; Evanston (IL); On-site; USD 22,041 - 25,044; Full time

Benefits offered by this job

Competitive pay from $16.00/hr

Employee discounts and free meals

Paid sick leave

Tuition reimbursement

401k plan

Medical, dental, and vision benefits

Job summary

A global fast-food chain in Evanston is seeking a Guest Experience Leader to enhance customer satisfaction and ensure a welcoming environment. Ideal candidates will exhibit effective communication, teamwork skills, and a passion for service. This full-time role offers competitive pay and benefits within a dynamic team setting.

Qualifications

• Ability to communicate effectively and anticipate customer needs.
• Passion for helping and serving others.
• Humble and hospitable demeanor.

Responsibilities

• Lead the experience: Check in with guests and ensure they enjoy themselves.
• Handle guest concerns and provide resolutions.
• Maintain a welcoming, friendly, and clean restaurant environment.

Skills

Effective communication

Customer service

Teamwork

Problem-solving

Job description

Overview

Guest Experience Leader
Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.

Perks & Benefits

• Competitive pay from $16.00 per hour - 18.18 / hour plus cash incentives
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*

And much, much more!

Role impact

This role is vital to the guest experience because you\'ll:

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolve to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

To Be Successful In This Position, You’ll Need

• A humble and hospitable demeanor;
• Passion for helping and serving others (customers and fellow team members);
• A desire to learn and grow; and
• The ability to communicate effectively and anticipate customer needs

So, what’s your job combo?

Equal Employment Opportunity and Our Value of Inclusion

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. Additionally, McDonald’s provides reasonable accommodations for qualified applicants and candidates with disabilities. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail].

This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Restaurants