Guest Experience Lead

McDonald's; San Jose (CA); On-site; USD 27,552 - 31,312; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Paid time off

Tuition reimbursement

401(k) plan

Health benefits

Job summary

A leading fast-food chain in San Jose is seeking a Guest Experience Leader to ensure customer satisfaction and promote team collaboration. You will engage with guests, handle their concerns, and maintain a welcoming environment. The ideal candidate has exceptional communication skills and a passion for serving others. Benefits include competitive pay of $20.00 to $22.73 per hour, free meals, and tuition reimbursement.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others.
• Desire to learn and grow.
• Ability to communicate effectively and anticipate customer needs.

Responsibilities

• Check in with guests and ensure they are enjoying themselves.
• Handle guest concerns and provide resolutions.
• Work with your team to maintain a welcoming, friendly, and clean restaurant environment.
• Offer expert insights into promotions and app features.

Skills

Communication skills

Team collaboration

Customer service orientation

Problem-solving skills

Job description

Overview

Guest Experience Leader. Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.

Responsibilities

• Lead the experience: Check in with guests and make sure they are enjoying themselves.
• Be the solution: Handle guest concerns and provide resolve to their satisfaction.
• Understand that teamwork is key: Work with your team to maintain a welcoming, friendly, and clean restaurant environment.
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features.

To Be Successful In This Position, You’ll Need

• A humble and hospitable demeanor.
• Passion for helping and serving others (customers and fellow team members).
• A desire to learn and grow.
• The ability to communicate effectively and anticipate customer needs.

Benefits

• Competitive pay from $20.00 per hour to $22.73 per hour plus cash incentives.
• Employee discounts and free meals.
• Paid sick leave and/or paid time off.
• Tuition reimbursement and/or educational assistance.
• Training and advancement opportunities.
• Weekly direct deposit.
• 401(k) plan.
• Medical, dental, and vision benefits.

Equal Employment Opportunity

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail].

This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job. McDonald’s of California will consider qualified applicants with a criminal history pursuant to Los Angeles Fair Chance Initiative for Hiring, Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.