Guest Experience Lead

McDonald's; Largo (MD); On-site; USD 22,386 - 25,444; Full time

Benefits offered by this job

Competitive pay

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement and/or educational assistance

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

A global fast-food chain in Largo, Maryland, seeks a Guest Experience Leader to enhance customer satisfaction by leading the guest experience. You will resolve customer concerns and foster a positive atmosphere while collaborating with your team. Essential skills include effective communication and a passion for service. This role offers flexible scheduling and competitive pay between $16.25 and $18.47 per hour.

Qualifications

• A humble and hospitable demeanor is essential.
• A passion for helping and serving others is crucial.
• Strong communication skills are required.
• Ability to anticipate the needs of customers is necessary.

Responsibilities

• Lead the guest experience and ensure satisfaction.
• Handle guest concerns and provide resolutions.
• Work with the team to maintain a clean environment.
• Promote the benefits of using the McDonald’s App.

Skills

Humble and hospitable demeanor

Passion for helping and serving others

Effective communication

Ability to anticipate customer needs

Job description

Guest Experience Leader

Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits you.

Perks & Benefits

• Competitive pay between $16.25 and $18.47 per hour
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*

Available to full time employees in select locations.

Role Overview

This role is vital to the guest experience because you'll:

• Lead the experience: Check in with guests and ensure they are enjoying themselves
• Be the solution: Handle guest concerns and provide a resolution to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of using the McDonald’s App, Mobile Order & Pay features

Qualifications

• A humble and hospitable demeanor
• Passion for helping and serving others (customers and fellow team members)
• A desire to learn and grow
• The ability to communicate effectively and anticipate customer needs

Equal Employment Opportunity and Our Value of Inclusion

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. Additionally, McDonald’s provides reasonable accommodations for qualified applicants and candidates with disabilities. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail].

This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.