Guest Experience Lead

McDonald's; Novi (MI); On-site; USD 20,664 - 23,488; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Tuition reimbursement

Paid sick leave

Training opportunities

Medical benefits

Job summary

A global fast-food chain is seeking a Guest Experience Lead in Novi, Michigan. This full-time entry-level position involves ensuring guest satisfaction, addressing concerns, and promoting app benefits. Ideal candidates will have strong customer service and teamwork skills. The role offers competitive pay, flexible hours, and various employee benefits, supporting a welcoming environment and growth opportunities.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others.
• Desire to learn and grow.
• Ability to communicate effectively.

Responsibilities

• Check in with guests to ensure enjoyment.
• Handle guest concerns and provide solutions.
• Work with your team to maintain a clean environment.
• Offer insights into the McDonald's App and promotions.

Skills

Customer service

Teamwork

Communication

Hospitality

Problem-solving

Job description

Overview

Join to apply for the Guest Experience Lead role at McDonald’s.

Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.

Benefits

• Competitive pay from $15.00 per hour - 17.05 / hour plus cash incentives
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*

Responsibilities

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolve to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

To Be Successful In This Position, You’ll Need

• A humble and hospitable demeanor;
• Passion for helping and serving others (customers and fellow team members);
• A desire to learn and grow; and
• The ability to communicate effectively and anticipate customer needs

Equal Employment Opportunity and Our Value of Inclusion

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. Additionally, McDonald’s provides reasonable accommodations for qualified applicants and candidates with disabilities. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail].

This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.

Job details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Restaurants