Guest Experience Intern: Elevate Luxury Hospitality

Four Seasons Hotels and Resorts; Minneapolis (MN); On-site; USD 46,000 - 49,000; Full time

Benefits offered by this job

Wage: $22.22 per hour

Parking discount

Staff lounge and cafeteria space with

Daily meals inspired by award-winning

401(k) retirement plan

Daily meals inspired by award-winning

Complimentary uniforms and uniformcare

Job summary

Four Seasons Hotel Minneapolis seeks a Guest Experience Intern for Summer 2027. You will join a talented Front Office team, support guest requests with hospitality, and help deliver memorable experiences while learning the Four Seasons standards.

Approximate dates May 2027–August 2027, full-time, 40 hours/week. Compensation includes $22.22/hour, parking discount, meals, and benefits. Internship emphasizes growth, teamwork, and exceptional service.

Qualifications

• Minimum three months of working experience in hospitality or customer service preferred.
• Educational studies toward a degree in Hospitality, Business Management, or related field preferred.
• Strong written and verbal communication skills in the English language.
• Working knowledge of technology and computer systems.
• Genuine passion for hospitality and desire to be the best!

Responsibilities

• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assists customers with all inquiries in person, digitally or on the phone in connection with hotel services, in-house events, directions, off-site arrangements and activities. Respond to all guest requests in a timely manner
• Assist with the set-up, take down and execution of all Kids For All Seasons activations. Monitor supplies and takes the lead in hosting activations and engaging with children and families
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
• Utilize a variety of software programs to accurately input special arrangements the guest has made, generating accurate guest itineraries and to ensure proper billing
• Organize and deliver special amenities, assist in set-up of special in-room surprise and delight elements like children’s tents, books, food & beverage items etc.

Skills

Hospitality/Cust service

Communication skills

Customer oriented

Education

Hospitality/Business Management studies

Job description

Four Seasons Hotel Minneapolis seeks a Guest Experience Intern for Summer 2027. You will join a talented Front Office team, support guest requests with hospitality, and help deliver memorable experiences while learning the Four Seasons standards.

Approximate dates May 2027–August 2027, full-time, 40 hours/week. Compensation includes $22.22/hour, parking discount, meals, and benefits. Internship emphasizes growth, teamwork, and exceptional service.