Creative Experience Lead, Guest Journey & Innovation

Prestige Cruise Services LLC; Miami (FL); Sur place; USD 120 000 - 180 000; Plein temps

Résumé du poste

Norwegian Cruise Line Holdings Ltd. is seeking a Manager, Creative Experience Development to envision and shape innovative guest experiences across entertainment, attractions, spaces, technology-enabled experiences, and guest engagement touchpoints onboard.

You will work with cross-functional teams to transform ideas into well-defined concepts that can be evaluated and delivered through fleetwide initiatives.

Qualifications

• 5+ years of experience in creative development, guest experience design, or related fields.
• Strong storytelling and presentation capabilities.
• Experience leading cross-functional collaboration and influencing stakeholders.

Responsabilités

• Develop innovative concepts to elevate guest experiences across cruise journey stages.
• Create guest journeys and concept frameworks for new products, spaces, and entertainment offerings.
• Translate business objectives into compelling guest-facing experiences aligned with goals.
• Facilitate ideation workshops with internal and external partners.
• Monitor trends across hospitality, entertainment, and experiential design.
• Develop concept briefs, vision documents, and business cases for recommendations.

Connaissances

Creative development

Storytelling

Presentation skills

Cross-functional collaboration

Formation

Bachelor's degree in Hospitality/Experience Design/Themed Entertainment/Marketing/Business/Design/Communications

Description du poste

Norwegian Cruise Line Holdings Ltd. is seeking a Manager, Creative Experience Development to envision and shape innovative guest experiences across entertainment, attractions, spaces, technology-enabled experiences, and guest engagement touchpoints onboard.

You will work with cross-functional teams to transform ideas into well-defined concepts that can be evaluated and delivered through fleetwide initiatives.