Guest Experience Houseperson

Tru by Hilton Troy; Troy (MI); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

Annual review with increase potential

401k program with company match

Medical, Dental, and Vision insurance

Job summary

Arbor Lodging is seeking a Houseperson to maintain cleanliness across hotel areas and respond to guest requests while delivering outstanding service. The role involves cleaning entrances, hallways, rooms, and back-of-house spaces, and coordinating with managers on maintenance issues.

You will interact with guests and team members professionally, assist with amenities and supplies, and support housekeeping as needed.

Qualifications

• Flexibility to work nights, weekends, and holidays.
• Strong task and time management abilities.
• Ability to work independently and with a team.

Responsibilities

• Assure cleanliness of hotel grounds, entrances, storage facilities, trash areas, guest and back-of-house hallways, elevators, staircases, and guest rooms.
• Communicate efficiently with managers regarding maintenance issues, room damage, or missing property.
• Interact with teammates and guests in a friendly and professional way.
• Deliver items to hotel guests as directed.
• Assist with TV remotes, TV boxes, thermostats, jacuzzI tubs, light fixtures, phones, and moving furniture.
• Support laundry and/or housekeeping departments when needed.
• Distribute linen, housekeeping supplies, and room amenities properly.
• Properly stock carts with cleaning and paper supplies.
• Ability to lift 50 lbs. and walk, sit, or stand for extended periods time.
• Ability to lift, pull, and push moderate weight.
• Additional tasks may be assigned at any given time.

Job description

Arbor Lodging is seeking a Houseperson to maintain cleanliness across hotel areas and respond to guest requests while delivering outstanding service. The role involves cleaning entrances, hallways, rooms, and back-of-house spaces, and coordinating with managers on maintenance issues.

You will interact with guests and team members professionally, assist with amenities and supplies, and support housekeeping as needed.