Hotel Houseperson - Guest Service & Facilities Support

Residence Inn Salt Lake City; Salt Lake City (UT); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

401(k) program with company match

Medical, Dental, and Vision insurance

Wellness benefits

Annual review with increase potential

Job summary

Arbor Lodging Management is seeking a Houseperson to join our hotel operations in Salt Lake City. The role focuses on maintaining cleanliness and responding to guest requests to support outstanding service.

You will clean designated areas, assist with maintenance-related tasks, and work with the team to ensure smooth housekeeping operations. The position requires flexibility to work nights, weekends, and holidays in a guest-centric environment.

Qualifications

• Flexibility to work nights, weekends, and holidays.
• Strong task and time management abilities.
• Ability to work independently and with a team.

Responsibilities

• Assure cleanliness of hotel grounds, entrances, storage facilities, trash areas, guest and back-of-house hallways, elevators, staircases, and guest rooms.
• Communicate efficiently with managers regarding maintenance issues, room damage, or missing property.
• Interact with teammates and guests in a friendly and professional way.
• Deliver items to hotel guests as directed.
• Assist with TV remotes, TV boxes, thermostats, jacuzzi tubs, light fixtures, phones, and moving furniture.
• Support laundry and/or housekeeping departments when needed.
• Distribute linen, housekeeping supplies, and room amenities properly.
• Properly stock carts with cleaning and paper supplies.

Skills

Flexibility

Time management

Teamwork

Job description

Description

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

Summary:

The Houseperson is responsible for cleaning and maintaining designated areas of the hotel and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service.

Duties & Responsibilities:

• Assure cleanliness of hotel grounds, entrances, storage facilities, trash areas, guest and back-of-house hallways, elevators, staircases, and guest rooms
• Communicate efficiently with managers regarding maintenance issues, room damage, or missing property
• Interact with teammates and guests in a friendly and professional way
• Deliver items to hotel guests as directed
• Assist with TV remotes, TV boxes, thermostats, jacuzzi tubs, light fixtures, phones, and moving furniture
• Support laundry and/or housekeeping departments when needed
• Distribute linen, housekeeping supplies, and room amenities properly
• Properly stock carts with cleaning and paper supplies?
• Ability to lift 50 lbs. and walk, sit, or stand for extended periods time
• Ability to lift, pull, and push moderate weight
• Additional tasks may be assigned at any given time

Requirements

Qualifications:

• Flexibility to work nights, weekends, and holidays
• Strong task and time management abilities
• Ability to work independently and with a team

Benefits:

• Competitive salary
• Annual review with increase potential
• 401k program with company match
• Medical, Dental, and Vision insurance available to eligible employees
• Wellness benefits available to eligible employees

Arbor’s Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements).

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.