Guest Experience Host: Workplace Concierge

Jerseydigs; Hoboken (NJ); On-site; USD 52,000 - 58,403; Full time

Job summary

CBRE is seeking a Workplace Experience Coordinator in Hoboken to deliver a world-class customer service experience to employees and guests in a designated building. You will greet entrants, manage passes, coordinate events, and support daily workplace services, aiming to create a welcoming environment and smooth daily operations.

The role requires 2+ years in hospitality or front desk, strong Microsoft Office skills, and excellent communication.

Qualifications

• Authorized to work in the United States without visa sponsorship.
• Bachelor’s Degree preferred with 3–5 years of relevant experience; in lieu of degree, combination of experience and education will be considered.
• Minimum of 2 years of front desk, concierge, customer service, or hospitality experience.
• Open and flexible work schedules.
• Ability to comprehend, interpret, and action instructions.
• Warm demeanor with the ability to engage with new people.
• Strong attention to detail and communication skills.
• Ability to stand/walk for extended periods and lift up to 40 lbs.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong organizational skills.

Responsibilities

• Greet entrants and issue passes while following security protocols.
• Answer phones professionally; create presentations and speak to groups.
• Arrange and confirm recreational, dining, and business activities.
• Manage on-site services including mail, supplies, and onboarding.
• Address inquiries with professional customer service.
• Organize on-site events: space setup, teardown, supplies delivery.
• Follow security procedures and report safety issues.
• Coordinate with vendors supplying services or goods.
• Explain information clearly and follow manager directions.
• Apply established procedures to solve straightforward problems.

Skills

Front desk experience

Customer service

Communication skills

Attention to detail

Interpreting instructions

Walk/stand long periods

Interpersonal skills

Education

Bachelor’s Degree preferred

Experience + education acceptable

Tools

Microsoft Office

Job description

CBRE is seeking a Workplace Experience Coordinator in Hoboken to deliver a world-class customer service experience to employees and guests in a designated building. You will greet entrants, manage passes, coordinate events, and support daily workplace services, aiming to create a welcoming environment and smooth daily operations.

The role requires 2+ years in hospitality or front desk, strong Microsoft Office skills, and excellent communication.