Workplace Experience Coordinator - Hoboken, NJ

CBRE; Hoboken (NJ); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

401(K)

Dental insurance

Health insurance

Life insurance

Vision insurance

Generous PTO

Job summary

CBRE’s Workplace Experience Coordinator role in Hoboken, NJ focuses on delivering a world-class customer service experience to employees and guests of a designated building. You will greet visitors, manage passes, and coordinate events and services to ensure a seamless daily experience.

The position requires hospitality experience, strong communication, and the ability to lift up to 40 lbs. Open schedules and proficiency with Microsoft Office are also expected to support ongoing operations.

Qualifications

• Bachelor’s Degree preferred with 3–5 years of relevant experience.
• Minimum of 2 years of front desk, concierge, customer service, or hospitality experience.
• Open and flexible work schedules.
• Strong verbal and written communication skills.
• Ability to lift up to 40 lbs and stand for extended periods.
• Proficient in Microsoft Office (Word, Excel, Outlook)

Responsibilities

• First point of contact for all visitors; greet with a welcoming demeanor and issue passes.
• Answer phones professionally; create presentations and address groups of varying sizes.
• Arrange and confirm recreational, dining, and business activities on request.
• Coordinate maintenance/ janitorial work orders; manage workplace services.
• Acknowledge inquiries and provide professional solutions.
• Organize on-site events; secure space, set up, and deliver supplies.
• Follow security procedures and report safety concerns.
• Coordinate with vendors supplying services or goods to the workplace.
• Explain procedures clearly and follow manager instructions.
• Apply established procedures to solve straightforward problems with limited discretion.

Skills

Front desk experience

Customer service

Hospitality

Verbal & written communication

Mobility/physical stamina

Microsoft Office

Education

Bachelor’s Degree preferred

Tools

Microsoft Office

Job description

Ready to take your career to the next level? Join our top tier Workplace Experience Host Team at CBRE, where you’ll collaborate with a diverse group of associates to provide white glove hospitality to employees and clients, creating a wonderful workplace environment and daily experience.

Benefits

• Competitive Compensation, Full Benefits and Paid Time Off with unlimited opportunities of career growth.

About The Role

As a CBRE Workplace Experience Coordinator, you’ll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

What You’ll Do

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co‑workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You’ll Need

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

• Bachelor’s Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• A minimum of 2 years of front desk, concierge, customer service, or other hospitality experience.
• Open and flexible work schedules.
• Ability to comprehend and interpret and action instructions.
• Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help.
• Apply a high level of attention to detail as well as strong verbal and written skills.
• Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting to 40 lbs.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset

Why CBRE?

• 401(K)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Generous PTO

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Workplace Experience Coordinator position is $52,000 annually and the maximum salary for the Workplace Experience Coordinator position is $58,403 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).