Guest Experience Host - Welcoming, Seating & Service

Union-Square-Cafe; New York (NY); On-site; USD 15,000 - 17,000; Full time

Benefits offered by this job

Competitive pay

Tips included

Healthcare benefits

Paid time off

401(k) matching

Dining discount

Job summary

Union Square Cafe in New York City is seeking a Host to greet guests, coordinate seating with the Maître D’, and ensure a warm, attentive first impression for every visitor. You’ll support Enlightened Hospitality, answer questions about hours, menus and reservations, and act as a calm liaison between guests, service staff and the kitchen, delivering hospitality with efficiency and grace.

Experience in a guest-facing role is preferred, OpenTable familiarity helps, and the ability to stand for

Qualifications

• Experience in a guest-facing role is preferred, but not required.
• Basic understanding of OpenTable functions.
• Ability to walk or stand for long periods of time.
• English fluency; additional languages preferred but not required.

Responsibilities

• Consistently support a culture of Enlightened Hospitality.
• Create a welcoming and hospitable environment for guests whether in person or over the phone.
• Partner with Maître D’ to quote accurate wait times while “finding the yes” for all guests.
• Properly answer guest inquiries with regards to restaurant hours of operation and basic operational information, menus, and reservations.
• Act as a liaison between the guest, management, service staff and kitchen and communicate accordingly.
• Work with efficiency and a sense of urgency while remaining composed.
• Demonstrates a passion for guest experience and an eagerness to learn and grow.

Skills

Guest facing

OpenTable

Stamina

English Fluency

Job description

Union Square Cafe in New York City is seeking a Host to greet guests, coordinate seating with the Maître D’, and ensure a warm, attentive first impression for every visitor. You’ll support Enlightened Hospitality, answer questions about hours, menus and reservations, and act as a calm liaison between guests, service staff and the kitchen, delivering hospitality with efficiency and grace.

Experience in a guest-facing role is preferred, OpenTable familiarity helps, and the ability to stand for